546 posts
  • Sells items exclusively on Envato Market
  • Has sold $10,000+ on Envato Market
  • Won a competition
  • Won a Most Wanted contest
+4 more
pixeful says

If for example I do got 200 sales, means I got 200 clients, and for example what I did before is PSD templates, and some of clients bought them, why can’t I contact them that I did HTML version, so they might buy it maybe… ? would be really useful

Or another things is for example I do have 60 sales of my one html template, I did new update again and it’s really good, why I can’t contact all my customers … to announce it?

3197 posts
  • Has referred 1000+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Provided great feedback to improve the user experience on Envato Market
+11 more
ThomGeskin says

Hi pixeful, I believe the main reason is to protect buyer’s privacy. It is believed that authors can/will abuse such system in order to “spam” buyers.

At the moment, authors do have their own workaround, varying from sending out newsletters, updating their item profile, item thumbnail (seen in the Downloads page), to announcing it through social media networks and personal websites.

Of course, things can change in the future, alternatives can be implemented, but for now, this is how it works. Either way, your feedback is always appreciated. Keep it up.

562 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $1,000+ on Envato Market
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
+4 more
kriskorn says

Envato’s policy, buyers privacy.

// And DzincStudio beat me…

by
by
by
by
by
by