6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 10+ items on Envato Market
  • Located in Spain
markosansa
says

Have you never think about the authors support? I think is important that ThemeForest has to keep an eye on the support by the authors when is very low/slow .

What you think about this?

thanks!

164 posts
  • Has been part of the Envato Community for over 2 years
Cara_design
says

Author support is voluntary so really it is not any of Themeforest’s responsibility or business

628 posts WordPress Gurus!
  • Had an item that was trending
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
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+6 more
ThemeBeans
says

Author support is voluntary so really it is not any of Themeforest’s responsibility or business

+1 Most authors here (at least with a decent number of sales) tend to provide support – that is entirely voluntarily. Also, from my experience, Mondays are pretty swamped – as my team does not operate over the weekend.

6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 10+ items on Envato Market
  • Located in Spain
markosansa
says

ok, thank you so much I understand.

Mark

1867 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
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ImanGM
Moderator
says

Hi,

I guess item support is optional because there is no way that Envato force the authors to support their items.

But for us as authors, I thinks providing good support is a must and we cannot be successful if we don’t provide good support to our item purchasers.

Cheers,
Iman

6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 10+ items on Envato Market
  • Located in Spain
markosansa
says

For me the support and the reply frequency is very influential to buy a item.

191 posts Level Up!
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+6 more
nutzumi
says

Support is optional by Envato (I guess because of language barrier, etc) for me, I live in UTC/GMT +7 use to get an email from customer around 0-5AM that why sometime I can’t reply them back instantly. :P

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