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markosansa
says

Have you never think about the authors support? I think is important that ThemeForest has to keep an eye on the support by the authors when is very low/slow .

What you think about this?

thanks!

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Cara_design
says

Author support is voluntary so really it is not any of Themeforest’s responsibility or business

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ThemeBeans
says

Author support is voluntary so really it is not any of Themeforest’s responsibility or business

+1 Most authors here (at least with a decent number of sales) tend to provide support – that is entirely voluntarily. Also, from my experience, Mondays are pretty swamped – as my team does not operate over the weekend.

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markosansa
says

ok, thank you so much I understand.

Mark

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ImanGM
Moderator
says

Hi,

I guess item support is optional because there is no way that Envato force the authors to support their items.

But for us as authors, I thinks providing good support is a must and we cannot be successful if we don’t provide good support to our item purchasers.

Cheers,
Iman

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markosansa
says

For me the support and the reply frequency is very influential to buy a item.

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nutzumi
says

Support is optional by Envato (I guess because of language barrier, etc) for me, I live in UTC/GMT +7 use to get an email from customer around 0-5AM that why sometime I can’t reply them back instantly. :P

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