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Mazuza says

need help! my template was rejected twice because of missing files. I collected my template files in one folder. when I open Template there is no missed any files. but VH said that there are 3 files missed http://cl.ly/image/3c000v233O2u check screenshot

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felt_tips Moderator says

need help! my template was rejected twice because of missing files. I collected my template files in one folder. when I open Template there is no missed any files. but VH said that there are 3 files missed http://cl.ly/image/3c000v233O2u check screenshot

Check for weird names… names that start with a dot or a space or similar. I think most of the reviewers review on Mac and the difference in the file system may throw up an error where a PC doesn’t see one.

Also, check manually that the files were copied during the collect, and open the collected Ae file as a final double check.

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Mazuza says

I have already cheked file names. everything is okay. In folder Project Elements is everything good. there are all files which I collected. I have PC and maybe Reviewer had Mac or different file system… and it was reason for missed files. Now I’m uploading Changed Zip. can check it?

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Mazuza says

I Submited Files for Review now.

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DsignProductions says

Right click on the missing files in your project panel (screenshot). Replace footage, file and replace by the one in your folder project.

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dorde says

Very strange. If you want delete everything in project except envatologo-edit.png, collect, zip and send me to check it.

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felt_tips Moderator says

is the screenshot from you or from the reviewer?

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Mazuza says

Very strange. If you want delete everything in project except envatologo-edit.png, collect, zip and send me to check it.

My template is already queued. I Submited Files for Review 2 hours ago

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Mazuza says

is the screenshot from you or from the reviewer?

yes screenshot is sent by reviewer

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Mazuza says

is the screenshot from you or from the reviewer?

In my computer is everything okey. I open my template without without any missing files. I replace missed files.Then I make new collect on other folder. and now I don’t know if it works or not?! maybe felt_tips is right (I think most of the reviewers review on Mac and the difference in the file system may throw up an error where a PC doesn’t see one) <<< mean this

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