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chiccosinalo
says

Support has been really banging away on the tickets and we’ve brought on a bunch of new Support staff. In fact, I don’t believe I’ve ever seen the ticket queue in as good a shape in years :) So while it’s true we’ve had a very large backlog we’ve been working through, we’re getting on top of it now and you should see some big time improvement in response time for most tickets.

thanks kingdog, we appreciate all the efforts made.

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groupp
says

@kingdog, you are forum only staff right?

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KingDog
Envato team
says

@kingdog, you are forum only staff right?

I’m on the Community team so we do a lot outside of just monitoring the forums. However, we do work hand in hand with the Support team and we draw their attention to many of the support issues we see on the forums.

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groupp
says

ahh ok, well kingdog i got much respect for..to be more specific. You’ve always answered questions in a good time, and in a good manner. Didn’t know you were part of the support team as well

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footagecentral
says

I find that the review process is quicker once it has been approved…

Fernandestelecaster
Fernandestelecaster Recent Posts Threads Started
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Fernandestelecaster
says

I think the fastest way would be to own a time machine.

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