11 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Astoria08 says

I’m redy to purchase a theme and no one can answer a simple question from facebook, the author of the theme or ticket support. i have been waiting for an answer since this morning and is already 8pm.

thank you

8 posts
  • Exclusive Author
  • Has been a member for 2-3 years
sarkar1990 says

Give atleast one working day for the author to get in touch with you.

1673 posts Multimedia Artistry
  • Author had a Free File of the Month
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users
  • Bought between 10 and 49 items
  • Exclusive Author
  • Most Wanted Bounty Winner
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
dnp_theme says

I’m redy to purchase a theme and no one can answer a simple question from facebook, the author of the theme or ticket support. i have been waiting for an answer since this morning and is already 8pm. thank you

Authors are not obliged to provide support via Facebook, you should only contact them via their profile page contact form.

11 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Astoria08 says

The first thing I did was contact the author. I have contacted the authour 4 times and there is no response. I purchase the template for $37 dollars and is not fair that I get this type of service.

I have my own business and there is noway I provide such a bad service like this.

11 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Astoria08 says

Give atleast one working day for the author to get in touch with you.

thank you for your suggestion.

213 posts
  • Bought between 1 and 9 items
  • Contributed a Tutorial to a Tuts+ Site
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 1 and 100 dollars
  • United States
themelux says

Yeah a couple of hours isn’t enough time to get support. Because you have to remember the author of the theme might be in a different country where time zones are completely different.

457 posts
  • Austria
  • Bought between 1 and 9 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
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