11 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
Astoria08 says

I’m redy to purchase a theme and no one can answer a simple question from facebook, the author of the theme or ticket support. i have been waiting for an answer since this morning and is already 8pm.

thank you

8 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
sarkar1990 says

Give atleast one working day for the author to get in touch with you.

1767 posts Multimedia Artistry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Contributed a free file of the month
  • Won a Most Wanted contest
+4 more
dnp_theme says

I’m redy to purchase a theme and no one can answer a simple question from facebook, the author of the theme or ticket support. i have been waiting for an answer since this morning and is already 8pm. thank you

Authors are not obliged to provide support via Facebook, you should only contact them via their profile page contact form.

11 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
Astoria08 says

The first thing I did was contact the author. I have contacted the authour 4 times and there is no response. I purchase the template for $37 dollars and is not fair that I get this type of service.

I have my own business and there is noway I provide such a bad service like this.

11 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
Astoria08 says

Give atleast one working day for the author to get in touch with you.

thank you for your suggestion.

213 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
themelux says

Yeah a couple of hours isn’t enough time to get support. Because you have to remember the author of the theme might be in a different country where time zones are completely different.

501 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Austria
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+1 more
iHelp says

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by