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Depard says

Hello.

I have a problem,I was trying to download free file on videohive.

“This item is December’s Free File of the Month! Each user is entitled to one free regular license.”

So I want to know why I bought this file for money if it’s free? 12$ are gone from my balance:)

Could it be some mistake or I don’t understand something?

And sorry for my bad English.

Alex.

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Reaper-Media Volunteer moderator says

You must have clicked the purchase button rather than the download link above it!

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purethemes says

Your avatar is very relevant :D

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quickandeasy Volunteer moderator says

Hi Depard,

The free file is free, but you must click the free download link :)

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Depard says

Hm…There was no Download button…Only Purchase and after that i found Download button.

So I’ts my falt I think,can someone tell me how to download file for free,so I can never make this mistake again?

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djjeep says
Reaper-Media said
You must have clicked the purchase button rather than the download link above it!

Yes, probably…

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Depard says

quickandeasy ,Thank you so much! I thought that i’ts not a link,but only text. Ok,my falt,sorry guys.

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quickandeasy Volunteer moderator says

As you see, in the big green circle, click that :)

I agree it can be a little misleading. But at least now you know :)

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Depard says

Only becouse of this sentence: “Each user is entitled to one free regular license.” I made this mistake.Couse I thought that if I only donwload file-I will not get free licence,I will get only file.:)

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Joost Volunteer moderator says

I never really got why the purchase button is even visible when the file is freely available.. :delicious:

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