712 posts
  • Made it to the Authors' Hall of Fame
  • Won a competition
  • Had an item featured in an Envato Bundle
  • Has sold $10,000+ on Envato Market
+8 more

Considering opening a support forum for item buysers down the road.

I really like FreshDesk. Does anyone have an experience with this app to share? Would it be possible to integrate the item purchase code to verify that buyers are actually buyers?

Any other suggestions for a supporting platform / workflow?

683 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market

I would just go with hosting your own site with a forum.

Don’t know exactly which posts but if you give it a search you can find some great plugins from authors here for using envato purchase key confirmation with wordpress and bbpress forum plugin.

Saves you money and you can have your own support address :)

618 posts WordPress Gurus!
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+5 more

We’ve gone the forum route and the email focused route (via Desk.com) and working with Desk is hands down better. Yes it’s more $ and a pain to set up – but it does ease up support a lot and keeps things flowing.

2 posts
  • Has collected 1+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 6 years

You can also try HappyFox, you can do a simple forum and email based support very easily.

1 post

I’ve got a suggestion for you – Helprace lets you set up a help desk, build a knowledge base and start a feedback community, all with the free-forever plan. You can add tags and filter messages based on their sales codes.

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