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VF says

Did anyone report this to support?

Will take 2-3-4-5 days to reach appropriate staff.

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KingDog Envato team says

If anyone has reported it to Support, just send me the ticket number and I’ll get it short-listed with the Devs. Thanks! travis at envato dot com

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VF says

If anyone has reported it to Support, just send me the ticket number and I’ll get it short-listed with the Devs. Thanks! travis at envato dot com

Just wondering you can’t create a ticket? You already seen there is something suddenly missing :D

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KingDog Envato team says


If anyone has reported it to Support, just send me the ticket number and I’ll get it short-listed with the Devs. Thanks! travis at envato dot com
Just wondering you can’t create a ticket? You already seen there is thing suddenly missing :D

No, I can certainly create one, but if there’s several in already then it just clogs the Support system. I figure we may as well work of an existing ticket :)

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doru says

I didn’t contacted support.

but KingDog you should have some direct communication line with the staff, like some secret red phone. :)

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pixelentity says

No, I can certainly create one, but if there’s several in already then it just clogs the Support system. I figure we may as well work of an existing ticket :)
This is all marketplaces bug, why a support ticket is even needed ? Nobody at envato hq is checking home page ?

BF

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Anps says

Maybe staffers are getting a generated response :) guess someone got rejected :)

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KingDog Envato team says

I didn’t contacted support. but KingDog you should have some direct communication line with the staff, like some secret red phone. :)

I have the direct line, but I prefer to let a Support team member call so that the Devs will yell at them for waking them up :)

I’ll open a ticket now.

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notahat Envato team says

This should be fixed now (although it may take a little while to appear on some marketplaces while the caches clear.)

Sorry! We just plain dropped the ball on this one. We were trying to fix another bug, and didn’t test the way we usually do. I’ve now added some automated tests around it to make sure it doesn’t happen again.

Pete Yandell, Marketplace Lead Architect

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starbugsound says

Thanks for the reply on that, notahat!

It is fixed now! Well done!

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