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Freeative
says

Hi,

First of all have a nice day, just writing ‘cause i haven’t understood what’s behid the problem about my freezed earning, I have already contacted Envato support but got no response from them, Just wanna know the reason about this freezing thing and how to claim my earnings back, Also some of my items got disabled to, and i’m pretty sure that my items are out and produced from my own imagination and creation, so it’s kind a unfair to disable something i spent hours to produce and in addition freeze its earnings, So what I seek is a way to solve my problem here and get back what i have lost, Thanks in advance and I hope I get some answers that I haven’t got earlier,

: http://i.imgur.com/FdwBVvc.png

: http://img15.hostingpics.net/pics/605777SoftDisablediTEMS.jpg

228 posts
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vinirama
says

you should have compliant attachment *.docx and it’s already have support ticket

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Graphic-Studio
Moderator
says

Check your Spam or Junk email for email, you should’ve been sent one regarding the matter.

You have already opened a Ticket so that’s a good start.

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KarimmovE
says

Omg :o

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LAKRID
says

Thats horrible !! i think you should contact the support once again :) or contact any one from the staff they will help you ;)

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LAKRID
says
Here is the profil of Dzinc i think he will help you with that http://graphicriver.net/user/DzincStudio
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Bouzix
says

this is a serious problem you have there dude, I feel sorry for that, honestly it’s not fair that some people here are putting hours and maybe days or even months to produce something and in the end it gets disabled after a huge success and all of that because a bunch of hateful fanatics requested that, I mean envato support should do something about that, they should really investigate the problem and see who requested those reversals or disabling items or whatever, C’mon guys this guy was yelling about his problem all around the forum and contacting support but as I can see no one is giving him a solution or at least the reason why he got onto all of that, Anyway I hope you get a solution soon

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MEDesigner
says

i never seen like these items before so it appears that they are unique !!

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MEDesigner
says

envato Support have to solve this problem as soon as possible !

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mbarekamsoftgfx
says

this is soooo weird to have like this probleme in awsome items like these dude you should contact envato support to solve this issue soon as possible !!

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