117 posts
  • Sold between 1 000 and 5 000 dollars
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Author had a File in an Envato Bundle
  • Has been a member for 2-3 years
  • Australia
MicrostockMan says

Anyone else? It’s stuck trying to process 19 images that have been uploaded via ftp.

Tried 3 different browsers, all the same. Just freezes on processing.

Used to have this problem heaps, but it’s the first time in a while now.

59 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United States
JenniMcCarthy says

Not just you, I am having problems also. I was looking for the updated FTP instructions and I keep getting the following message: “The server at support.envato.com is taking too long to respond.” so I guess I will try again later.

5222 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+9 more
KingDog Staff says

The Support site looks to be down at the moment. We’re seeing what’s up :)

117 posts
  • Sold between 1 000 and 5 000 dollars
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Author had a File in an Envato Bundle
  • Has been a member for 2-3 years
  • Australia
MicrostockMan says

The support site affects the ftp? Or support down just symptomatic of greater site-wide issues?

Thanks for your help KingDog

117 posts
  • Sold between 1 000 and 5 000 dollars
  • Referred between 50 and 99 users
  • Bought between 1 and 9 items
  • Author had a File in an Envato Bundle
  • Has been a member for 2-3 years
  • Australia
MicrostockMan says

I just checked again and the files showed up already processed, so I’m guessing the problem is fixed for now.

by
by
by
by
by
by