I am new to Themeforest and tried to submit a Genesis Child Theme 4 days ago. However the upload was rejected with a warning that there is no index.php file. However Genesis Child Themes mostly do not have an index.php. file as they reference to the framework instead.
The problem is that I immediately created a support ticket to explain the problem and ask for help, but haven’t got a reply for 4 days, though I received a confirmation that the ticket was received. Is this normal? Does it take so long to reply the tickets in Themeforest? Or might there be a problem about ticketing?
Thanks for your reply. This is the fifth day, I hope they will reply soon.
I am writing to you as you are the only person from the staff that tried to help me by writing a reply to my post.
It has been almost a week since I created my ticket. 2 days ago I created another ticket asking if my ticket will be replied at all, which is also not replied.
My problem is simple I am trying to upload my Genesis theme, it is being rejected due to not having index.php, but the Genesis Child Themes usually do not have one.
At least I shall be told if I wont be helped to solve this problem, so I can try to do something else with my themes. You can just tell me to wait for 2 weeks, 1 month for a reply, forget about it or whatever for a reply. That is what I asked in my second ticket. However 1 week is a long time to ignore 2 tickets. I am new to Themeforest and worked on a couple of Genesis Child Themes to offer here. I spent almost an hour learning about the rules and do the questionnaire to be an author. There is a specific category for Genesis Themes in Themeforest, so I assume no reason for Themeforest to ignore my problem.
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.