2 posts
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EncrestDesigns says

Thumbnail must be 80×80px, but provided image was 88×80. I’ve uploaded an 80 by 80 jpg thumbnail. But still getting this error Thumbnail must be 80×80px, but provided image was 88×80.

What do I do?

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  • Located in United Kingdom
Antech says

rename it?

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+5 more
doru says

are you sure is 80×80?

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ElliotJackson says

Change the name of the thumbnail and try re-uploading it. Also, check it is 80×80 px.

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  • Sells items exclusively on Envato Market
EncrestDesigns says

Thanks for the replies guys.. The error stated “required 80×80 but provided was 80×80” I’d created the image using bannerfans.com with 80×80 size.. but when I opened it in http://pixlr.com/editor/ it showed the size to be 88×75 (thats why the error).. changed it and uploaded successfully..

thanks for your suggestions everyone..

4265 posts Community Mod Building awesome stuff for your mobile devices!
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Enabled Volunteer moderator says

There is a cache bug that sometimes happens in the queue. If you later edit items that are in the queue before submitting them, upload a version with a suffix to it. I for example had to edit a file inside the main.zip that was already uploaded and in the Upload Form, the later version I put up was called main-edited.zip.

This cause a reject once when the reviewer saw the old files that we’re unmodified instead of the new ones.

Simple bug. Sometimes it happens, sometimes it doesn’t, and it’s a bug unrelated to the marketplaces. Apparently it happens to almost every upload form out there. Beats me! :)

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