3 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
goodcatch says

I have contacted the dpthemes-support via their support form here on Themeforest as I’m having trouble with the Glide theme – it has errors within the theme that could not be fixed by a web designer.

I initially got an answer from them asking for logins to our websites’ Wordpress, which we provided for both – and have not heard back from them since!

Also, I have followed up both via email and their support form on Themeforest, but no answer! It’s been over a week now since we supplied the logins so I am hoping to get some kind of help via this forum now.

It seems very dubious to me that they are not responding anymore.

We really need help with those websites ASAP!

36 posts
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
simplejackbe says

First of all what are the problems you are facing?

Second: change your password immediatly if you haven’t done so already. Nobody should ask for your login details.

Kind regards,
Mats

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