530 posts
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DoubleX
says

So for the future, how can we protect ourselves? Is it the Paypal who finds out that the payment is unauthorized? Because if yes, then we can protect ourselves by waiting, for example client pays for the job and I’ll wait one day to see if the payment is authorized.

2979 posts aspire to create - create to inspire
  • Had an item that became a weekly top seller
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  • Had an item that was trending
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+13 more
Creattive
says

So for the future, how can we protect ourselves? Is it the Paypal who finds out that the payment is unauthorized? Because if yes, then we can protect ourselves by waiting, for example client pays for the job and I’ll wait one day to see if the payment is authorized.

no it’s mostly the client who claims an unauthorized access to its paypal.

293 posts
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  • Sells items exclusively on Envato Market
candeed
says

Hmm.. How much do you know about this client? His website? His Facebook? Or maybe his Envato account?

482 posts
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+3 more
FlatKing
says

Been in the same position, it isn’t nice.

To make sure you get the money you need to provide, paper trail, signed contract, link to finished work, description of what work was done, confirmation by the client it was done (An email or something)

3757 posts
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  • Located in Spain
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+11 more
pezflash
says

But what protects us authors from this type of cases…

Never ever never ever start a project with a new online client without having charged 50% in advance. Charge 50% rest while you have sent the final source files. This way both sides will need to trust on each other.

If the work is js driven, try to use some protection functionality (timestamp or server path restriction) while sending dev samples.

5492 posts
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+5 more
Australia
says

< space then i Ruben ;)

1404 posts
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+9 more
Pricop
says
4566 posts
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  • Contributed a free file of the month
+9 more
ToivoMedia
says
1764 posts
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+2 more
gbs
says

I had been in this situation once. It was some months after the project had been closed. However, fortunately it turned out to be an error from the customer’s bank that triggered the PayPal system, and I was lucky that the customer was nice and helped me get through that.

PayPal do not offer protection for seller with intangible goods, and because it’s not in their policy, whatever we try to prove would not work with them. In my case, not only did PayPal remove the transaction dispute amount from my balance, they also charge me the fee for handling the charge-back case, which is unbelievable.

4134 posts After Effects Templates
  • Had an item that became a weekly top seller
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miseld
says

Hi Protest, i’m not sure how are you familiar with PayPal interface, maybe i have a solution for you for further relations between you and clients. Please email me for details, this feature is integrated inside PayPal and there is no extra costs.

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