492 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
+6 more
DoubleX says

So for the future, how can we protect ourselves? Is it the Paypal who finds out that the payment is unauthorized? Because if yes, then we can protect ourselves by waiting, for example client pays for the job and I’ll wait one day to see if the payment is authorized.

2170 posts aspire to create - create to inspire
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+8 more
Creattive says

So for the future, how can we protect ourselves? Is it the Paypal who finds out that the payment is unauthorized? Because if yes, then we can protect ourselves by waiting, for example client pays for the job and I’ll wait one day to see if the payment is authorized.

no it’s mostly the client who claims an unauthorized access to its paypal.

276 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
candeed says

Hmm.. How much do you know about this client? His website? His Facebook? Or maybe his Envato account?

475 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+3 more
FlatKing says

Been in the same position, it isn’t nice.

To make sure you get the money you need to provide, paper trail, signed contract, link to finished work, description of what work was done, confirmation by the client it was done (An email or something)

3748 posts
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Won a competition
+9 more
pezflash says

But what protects us authors from this type of cases…

Never ever never ever start a project with a new online client without having charged 50% in advance. Charge 50% rest while you have sent the final source files. This way both sides will need to trust on each other.

If the work is js driven, try to use some protection functionality (timestamp or server path restriction) while sending dev samples.

5478 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Located in Australia
  • Has sold $1,000+ on Envato Market
+4 more
Australia says

< space then i Ruben ;)

1262 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 200+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
+8 more
Pricop says
3686 posts
  • Has referred 100+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United Kingdom
+8 more
ToivoMedia says
1739 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+2 more
gbs says

I had been in this situation once. It was some months after the project had been closed. However, fortunately it turned out to be an error from the customer’s bank that triggered the PayPal system, and I was lucky that the customer was nice and helped me get through that.

PayPal do not offer protection for seller with intangible goods, and because it’s not in their policy, whatever we try to prove would not work with them. In my case, not only did PayPal remove the transaction dispute amount from my balance, they also charge me the fee for handling the charge-back case, which is unbelievable.

3920 posts After Effects Templates
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+8 more
miseld says

Hi Protest, i’m not sure how are you familiar with PayPal interface, maybe i have a solution for you for further relations between you and clients. Please email me for details, this feature is integrated inside PayPal and there is no extra costs.

by
by
by
by
by
by