4 posts
  • 3 Years of Membership
  • Collector Level 1
wonderthemes
says

Hey Guys,

I wanted to buy this theme : Apex Responsive HTML Theme which is located at – http://themeforest.net/item/apex-responsive-html-theme/8048099

But whenever I click on purchase it kept saying “the content could not be loaded”, I went to general page for site templates located here http://themeforest.net/category/site-templates and opened up the first template to see if the error was on that page too, but the purchase option was working on that page, so I selected the option to load balance of $20.00 on my account to buy the Apex theme from that page, but it loaded the money and ended up buying the theme on which I was, rather than telling that I had the money loaded in my envato account and I can use it now to buy the theme.

And so I ended up getting a theme I did not want. I did not download the wrong theme. The theme I ended with was this one Cobalt – Responsive Architect & Creatives Theme: http://themeforest.net/item/cobalt-responsive-architect-creatives-theme/8075633?WT.ac=category_item&WT.z_author=IgnitionThemes

I would appreciate if you can help me with this issue in getting the theme I wanted from the marketplace. I submitted a ticket and the unique ID is 7933.

4889 posts
  • Beta Tester
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+3 more
charlie4282
Moderator
says

If you didn’t download it then support will probably sort it out for you. It might take a day or two to get a reply though.

14 posts
  • 1 Year of Membership
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  • United Kingdom
THCSoftware
says

As Charlie stated, Envato can see when you download the item, and chances are if you have not downloaded the item they will refund your payment back to your account balance, and you can use the funds to purchase the correct theme. Please visit http://support.envato.com and submit a support ticket, support responses are average 12 hours. For a faster support response contact them via Twitter (@Envato)

Hope this helps

1121 posts
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+6 more
uziiuzair
says

For a faster support response contact them via Twitter (@Envato)

As a minor correction, The Envato Support twitter account is @envato_support :)

4 posts
  • 3 Years of Membership
  • Collector Level 1
wonderthemes
says


For a faster support response contact them via Twitter (@Envato)
As a minor correction, The Envato Support twitter account is @envato_support :)

Thanks uziiuzair for their direct contact on twitter … i messaged them on twitter and waiting for a reply now…

5492 posts
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+5 more
Australia
says

If you have downloaded it then you can’t get a refund, unless they take pity on you

4 posts
  • 3 Years of Membership
  • Collector Level 1
wonderthemes
says

If you have downloaded it then you can’t get a refund, unless they take pity on you

I did not download the wrong theme …

402 posts Help Team Leader
  • Envato Team
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+7 more
MhW
Envato team
says

If you have downloaded it then you can’t get a refund
Not necessarily :)
4 posts
  • 3 Years of Membership
  • Collector Level 1
wonderthemes
says

Got the issue resolved … thanks all guys for the help

5306 posts Interactive Design
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+11 more
digitalscience
says

I wanted to buy this theme : Apex Responsive HTML Theme which is located at..

We had some issues with our theme files going offline on Envato, but the issue was resolved about 20hrs ago, really sorry to hear you had this experience.. but this was something out of our control. Hope Envato can help you out!

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