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YD-LABS says

Does anybody know how long it has been since we have to add fonts used to the item description? I always add them to my read me file. Now I’ve had my item soft rejected after waiting for 12 days because I didn’t do so! Eeeeeekkk..

+1 Hello Staff, Please tell us all new quality guidelines, It’s really hard to see an Item got accepted after 16 days & got soft rejected by these reasons. In previous month there was no issue for not adding font information in the description (because all font information we added in the main download file).

Please.. tell us everything that is new..

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bangingthemes says



Does anybody know how long it has been since we have to add fonts used to the item description? I always add them to my read me file. Now I’ve had my item soft rejected after waiting for 12 days because I didn’t do so! Eeeeeekkk..
Hummmmmmmm…. not too good hey! I wouldn’t mind so much but the waiting time is rather timely to say the least! I’m getting greyer by the minute! :) Yeah same thing happened with me and I updated my description. It wasn’t compulsory to add font details in the description but…... :zipped:

i had a soft rejection but the resubmition only took less than 8 hours to be accepted so i didnt see an issue here

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HELIOSMEDIA says
i had a soft rejection but the resubmition only took less than 8 hours to be accepted so i didnt see an issue here

Confirm. I have been waiting 15 days for soft rejecton. Resubmition took few hours.

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KingDog Staff says

Jarel gave an update in this thread about wait times:

Average review times will vary by site and category. GraphicRiver and AudioJungle currently have the longest average turnaround times due to their rapid growth in submissions over the last several months.

The high volume queues that currently have the longest turnaround times are:
  • GR: Web Elements ~14 days
  • GR: Print Templates ~14 days
  • GR: Graphics ~14 days
  • GR: Textures ~12 days
  • GR: Icons ~9 days
  • GR: Add-ons ~9 days
  • GR: Logo Templates ~9 days
  • GR: Vectors ~8 days
  • AJ: Music — ~12 days
  • AJ: Sound — ~12 days
  • AJ: Logos & Idents — ~11 days

Although it’s taking time to return review queue turnaround times to normal, we are working hard to get there. Unfortunately I’m not able to give an exact date we expect to be back to normal, but we’ve been making steady progress towards making it happen. We have two additional GR reviewers and another AJ reviewer planned for getting started next week in addition to several new team additions that are already up to speed and reviewing.

Thanks for your patience everyone!

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candeed says

< Our loading bar reaches around 98% ~ 12 days in ‘Web Elements’ Category. :yawn:

Anyway, glad to hear that staffs are keep working hard to get everything back to normal..

We hope you guys will solve this problem as soon as possible.. Best wishes..

:grin:

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mrcharlesbrown says

The high volume queues that currently have the longest turnaround times are:
  • GR: Web Elements ~14 days
  • GR: Print Templates ~14 days
  • GR: Graphics ~14 days
  • GR: Textures ~12 days
  • GR: Icons ~9 days
  • GR: Add-ons ~9 days
  • GR: Logo Templates ~9 days
  • GR: Vectors ~8 days
  • AJ: Music — ~12 days
  • AJ: Sound — ~12 days
  • AJ: Logos & Idents — ~11 days

Thanks for the update Travis.

One of my items in the queue is at 87% and today is the ninth day. Hope someone can be kind enough to review it.

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BoxedCreative says

Can someone kindly enough review my upload! Its been stuck on there a long time -Appreciated

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quicky says

9 days seems pretty good now, Mine was 18days..

Does anyone know if the review times are affecting Photodune as well? Been waiting more than a week for a review on there as well.

I wonder why this situation has happened. Have reviewers retired or has the world decided to bombard GR with work all at once? 8-)

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h3design says

@mrcharlesbrown and @BoxedCreative
Just because you ask for it, a reviewer won´t skip other files to review yours most likely … its not even possible as soon as i know.
I´m sure they do their best, but still I must admit that i haven´t seen alot of improvment (in “my” category) unfortunately ;)
Compared with the last 2-4 weeks, the review times of the graphics category even got worse :/
I guess we can´t expect waiting times of 5 days at the end of the month, can we ? (jremick mentioned this in a statement some days ago)

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BoxedCreative says

@mrcharlesbrown and @BoxedCreative
Just because you ask for it, a reviewer won´t skip other files to review yours most likely … its not even possible as soon as i know.
I´m sure they do their best, but still I must admit that i haven´t seen alot of improvment (in “my” category) unfortunately ;)
Compared with the last 2-4 weeks, the review times of the graphics category even got worse :/
I guess we can´t expect waiting times of 5 days at the end of the month, can we ? (jremick mentioned this in a statement some days ago)

Worth a try, you never know!

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