Yesterday I purchased Diamond — Responsive WooCommerce Theme .
There are a few things that I simply cannot figure out. I tried to submit a support ticket, but #1 the “find your Envato purchase code” is not working and #2, when I finally did find a purchase code it is saying that the license number is incorrect.
Here are my problems with the theme:
1, It is not as customizable as I had hoped. I expected to customize the header section and create page layouts for my posts.
2, I see “Enable/Disable Top Panel” as an option in the documentation for General Layout Settings, but I cannot figure out how to do this.
3, I did not get any social or search icons with my download. (facebook, twitter, etc…) Is this an error? I see places where they SHOULD go in the header and footer.
Hope to hear from someone ASAP. I thought this theme would be perfect for the non-profit project I am working on.
- Author has had an Item Featured
- Author had a Free File of the Month
- Has been a member for 3-4 years
- Referred between 10 and 49 users
- Exclusive Author
- Bought between 10 and 49 items
- Sold between 50 000 and 100 000 dollars
- Beta Tester
This is a public forum and I believe you’ll get better and faster support if you contact the author of this item here:http://themeforest.net/item/diamond-responsive-woocommerce-theme/4762976/support
By the way, if you are looking for your license key, please take a look at this quick animation:
I hope this helps.
P.S. Thanks to the author who has made this animation. Don’t remember who was he/she
ImanGM … The link and animation you showed me are exactly what I tried last night. I will try again later. Maybe they were having technical issues that prevented the purchase code from being recognized, or maybe you have to wait a certain amount of time after purchase before the code is recognized?
Icons (social buttons and menu icons) are showing in Chrome and IE but not FireFox. I would like to see an option to not show icons in my main menu.
I am looking for a highly customizable, responsive, wooCommerce friendly theme. I had hoped this would be a nice replacement for Atahualpa. (which is very customizable, but not responsive or wooCommerce friendly).
So far I do not feel like I am getting what I paid for. Most of my problems are in the top section. I am sure some of it is just a learning curve. Hope someone can point out where I am going wrong or suggest a good replacement theme.