28 posts
  • Bought between 10 and 49 items
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7loops says

Hello,

I have upladed a few photos with a recognizeable person for the first time now. My photos were soft rejected for this reason.

We’re sorry, your submission requires a release form. For more information about providing signed release forms for images containing recognizable humans and/or locations protected by intellectual property rights, please see our Model and Location Releases:

http://photodune.net/wiki/selling/tips-selling/model-and-location-releases/
Please complete, sign and attach our release form(s) when resubmitting your item.

The problem is that I have uploaded the model release together with this photos under the “Release Forms” input and put the scaned PDF in a zip file just like it says it should be.

What am I missing out here?

28 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Slovenia
  • Sold between 10 000 and 50 000 dollars
7loops says

Is nobody here that could help me with the problem I described earlier?

5228 posts
  • Envato Staff
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  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
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+9 more
KingDog Staff says

Have you sent through a support request? – http://photodune.net/support

28 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Slovenia
  • Sold between 10 000 and 50 000 dollars
7loops says

I have contact uport already this morning, but I am stil waiting for reply.

6 posts
  • France
  • Has been a member for 2-3 years
  • Sold between 100 and 1 000 dollars
tristanbm says

Hi, Same problem, I upload my releases by ftp and I never see them anywhere on Photodune. And I don’t find any way to add my release to my files, there is nothing, so all my pics with human have been refused… I sent a ticket yesterday but I’m still waiting the answer.

5228 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+9 more
KingDog Staff says

Very strange. I know they’ve been putting the finishing touches on some FTP upgrades, so that may have had something to do with it.

Maybe this info form Joshua may help? http://photodune.net/forums/thread/bulk-ftp-submissions-issues-being-worked-on/53609?page=3

6 posts
  • France
  • Has been a member for 2-3 years
  • Sold between 100 and 1 000 dollars
tristanbm says

Thanks KingDog. It’s a real big mess, not very clear… And I am still waiting the answer to my ticket…

See you.

Tristan

94 posts
  • Author had a File in an Envato Bundle
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  • Europe
silent47 says

I never had this problem altrough sometimes the zip file may be broken

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