HELP - Purchased template and it just disappeared from Marketplace right after purchase

34 posts
    Has collected 100+ items on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 3 years Located in United States
Pandora_Black says

I just purchased an “html template” called “Golden” and as I attempted to download it it was removed in a matter of seconds.

It literally happened as I was in the process of the download. Can someone give me some help on this? I have seen templates removed from the marketplace in the past however right in the middle of the purchase and download?

The author was ArtStudioWorks “ASW”

Thanks all

68 posts
    Has sold $1,000+ on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 1 year
vazz says

Have you tried to contact the author diretctly? http://themeforest.net/user/ArtstudioWorks (bottom right sidebar)

34 posts
    Has collected 100+ items on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 3 years Located in United States
Pandora_Black says

WOW – I was unable to submit a response to the author earlier and now I can. Thank you. I also submitted a ticket to TF about this issue. I will wait and see. Thanks a bunch :)

34 posts
    Has collected 100+ items on Envato Market Sells items exclusively on Envato Market Has been part of the Envato Community for over 3 years Located in United States
Pandora_Black says

Have you tried to contact the author diretctly? http://themeforest.net/user/ArtstudioWorks (bottom right sidebar)

It’s back… There was a PSD file missing. TY

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