HELP - Purchased template and it just disappeared from Marketplace right after purchase

34 posts
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in United States
Pandora_Black says

I just purchased an “html template” called “Golden” and as I attempted to download it it was removed in a matter of seconds.

It literally happened as I was in the process of the download. Can someone give me some help on this? I have seen templates removed from the marketplace in the past however right in the middle of the purchase and download?

The author was ArtStudioWorks “ASW”

Thanks all

68 posts
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 1 year
vazz says

Have you tried to contact the author diretctly? http://themeforest.net/user/ArtstudioWorks (bottom right sidebar)

34 posts
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in United States
Pandora_Black says

WOW – I was unable to submit a response to the author earlier and now I can. Thank you. I also submitted a ticket to TF about this issue. I will wait and see. Thanks a bunch :)

34 posts
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in United States
Pandora_Black says

Have you tried to contact the author diretctly? http://themeforest.net/user/ArtstudioWorks (bottom right sidebar)

It’s back… There was a PSD file missing. TY

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