1 post
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
ColbyFreeman15
says

Bought a 4D template and unzipped it into a folder. When I open up the tutorial, the “f” hpplayer icon opens up, but the screen is just blank. I cannot get the item I purchased to do anything either through hpplayer. What am I doing wrong?

8176 posts
  • Has sold $40,000+ on Envato Market
  • Had an item that was trending
  • Had an item that became a weekly top seller
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+8 more
doru
says

maybe you fixed this already but for future reference if there is a problem with the item, you can check the item documentation, check the item comments, contact the author and if the problem persist contact the marketplace official support.

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