Bought a 4D template and unzipped it into a folder. When I open up the tutorial, the “f” hpplayer icon opens up, but the screen is just blank. I cannot get the item I purchased to do anything either through hpplayer. What am I doing wrong?
- Community Superstar
- Sold between 10 000 and 50 000 dollars
- Has been a member for 4-5 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
maybe you fixed this already but for future reference if there is a problem with the item, you can check the item documentation, check the item comments, contact the author and if the problem persist contact the marketplace official support.