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netvisibilitygroup Recent Posts Threads Started
4 posts
  • Has been part of the Envato Community for over 2 years
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  • Located in United States
netvisibilitygroup
says

So we bought the Avada theme from Theme Forest and signed up for the support forum via the link we got in the email: http://theme-fusion.com/ and got in fine with the username netvisibilitygroup. A few days later we couldn’t login and couldn’t retrieve the password, etc. – it said that the username was no longer found in the database. So I re-registered with the username netvisibilitygroup, and when I entered the purchase code it asked for, it said that it was already in the database – Catch 22. I opened a ticket to the Envato support (pretty confusing keeping all this straight – Theme Forest, Theme Fusion, Envato, etc.) but never heard back from them. I’m hoping someone here can help us blow out the existing account and let us re-register, or get the existing purchase code out so I can re-enter that. Many thanks, NVG…

1520 posts
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OriginalEXE
says

Hi there,

please use this link to contact the author of the Avada theme and the owner of the support forums:

http://themeforest.net/user/ThemeFusion#from

Note that this is a public Envato forum and we have no control over support forums that other authors host.

I am sure the author will help you out.

505 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Austria
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+2 more
iHelp
says

Hey there NVG!

Just catched your thread. I’m the support staff for themefusion/Avada.

I looked up your username in our database and changed the password for you. I emailed it to your info@ email address you registered your account with in our forum! Sorry for the trouble, we recently switched our forum software which required everybody to re-register, so that might be the reason.

Hope that helps :)
If you’re still having issues with the login please don’t hesitate to reply to the email I sent you and we will figure it out!
See you in the forum!

Cheers

Thanks OriginalEXE! You’re awesome!

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netvisibilitygroup Recent Posts Threads Started
4 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in United States
netvisibilitygroup
says

I’m in – many thanks! -NVG

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