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theimagerep says

I have purchased the super-skeleton theme, when I try to un-zip the folder it asks for a password for file ‘light rounded’ then if I skip that I just get more password requests for various files, Im new to word press but have seen in the forums that your products are not password protected, I really have tried various ways of un-zipping plus re-downloading but nothing works, I have managed to copy and paste to my desktop by just using windows to view inside the zip but some content will not extract that way.

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DanThemes says

Password protected? I doubt it. The best thing you can do is to send an email to the author of that theme explaining him the problem you encountered.

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Greyhat says

I have purchased the super-skeleton theme, when I try to un-zip the folder it asks for a password for file ‘light rounded’ then if I skip that I just get more password requests for various files, Im new to word press but have seen in the forums that your products are not password protected, I really have tried various ways of un-zipping plus re-downloading but nothing works, I have managed to copy and paste to my desktop by just using windows to view inside the zip but some content will not extract that way.

I am having the exact same problem. Any joy?

Thanks,

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kaaz says

where did you downloaded from

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dmsumon says

where did you downloaded from

May be he downloaded it from any piracy site. I doubt that. Because why an author will make a password protected zip file and don’t tell the password to his buyers? It is totally a joke. I am sure he downloaded it from any piracy site and now has come here for help. :D If he has purchased it then why he is not asking help to the author?

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doru says

I am having the exact same problem. Any joy? Thanks,

try using a different archive software. try download the file again. if you still have issues with the archive contact support at this link:

http://support.envato.com/

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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