3 posts
  • Has collected 1+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 1 year
kasaei says

Hi,

I was checking a variety of Help-desk and Ticketing systems recently. But I need a suggestion if anybody has any preference to suggest.

By the way, I’m more likely to use self-hosted solutions.

Thanks. k.

384 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

We use FreshDesk, but also ZenDesk and Desk.com are good choices.

3 posts
  • Has collected 1+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 1 year
kasaei says

Thanks for Reply,

I’ve already checked Zendesk & Freshdesk. And I also have checked your Support solutions ( very through & professional).

The Fact is Zendesk & Frehdesk use a sub-domain name as your help desk, but what I really need is to show that help desk is within my own Domain. ( This is what I don’t understand ). Also yours is showing in your own domain “https://help.pixelgrade.com/support/tickets/new”

I know this is a lot to ask. but I really appreciate if you give me some insights. :) bests,

1870 posts
  • Helped improve Envato sites by detecting a security issue
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Contributed a free file of the month
  • Has sold $5,000+ on Envato Market
+14 more
SamBerson says

I was originally using a custom bbPress install but earlier this month to move over to Ticksy, which has Envato API integration as well.

384 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

@kasaei with FreshDesk you can easily map your domain – read more about it here: http://bit.ly/1fXeBW4

3 posts
  • Has collected 1+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 1 year
kasaei says

@SamBerson @pixelgrade thank you for replying. I’ve found out Freshdesk suits me more. I will go for it. :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by