3 posts
  • Has collected 1+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
kasaei
says

Hi,

I was checking a variety of Help-desk and Ticketing systems recently. But I need a suggestion if anybody has any preference to suggest.

By the way, I’m more likely to use self-hosted solutions.

Thanks. k.

394 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

We use FreshDesk, but also ZenDesk and Desk.com are good choices.

3 posts
  • Has collected 1+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
kasaei
says

Thanks for Reply,

I’ve already checked Zendesk & Freshdesk. And I also have checked your Support solutions ( very through & professional).

The Fact is Zendesk & Frehdesk use a sub-domain name as your help desk, but what I really need is to show that help desk is within my own Domain. ( This is what I don’t understand ). Also yours is showing in your own domain “https://help.pixelgrade.com/support/tickets/new”

I know this is a lot to ask. but I really appreciate if you give me some insights. :) bests,

1927 posts
  • Achieved the monthly Community Superstar Award
  • Helped improve Envato sites by detecting a security issue
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+15 more
SamBerson
says

I was originally using a custom bbPress install but earlier this month to move over to Ticksy, which has Envato API integration as well.

394 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

@kasaei with FreshDesk you can easily map your domain – read more about it here: http://bit.ly/1fXeBW4

3 posts
  • Has collected 1+ items on Envato Market
  • Located in Australia
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
kasaei
says

@SamBerson @pixelgrade thank you for replying. I’ve found out Freshdesk suits me more. I will go for it. :)

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