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AndonDesign says

Hi All,

I’ve been noticing that more and more people are having trouble installing WordPress themes because they are not aware that they need to unzip the initial file they download from ThemeForest right after purchase. They assume that the zip file is the actual theme and go ahead and install it and then end up getting an error message something like ”.. missing stylesheet..”, etc.

I believe this to be a wide spread problem with ThemeForest WP themes installations.

There is even a video tutorial created on this topic: http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/

I think instead of dealing with the aftermath of this issue, it could be easily prevented by letting buyers know that they need to unzip the file.

One solution would be to add to the zip file name something in the lines of ”…-UNZIP-THIS-FILE.zip”.

I have seen similar approach with other products on the web and it works.

Fixing this issue will potentially SAVE huge amounts of trouble for the buyers as well as Envato support staff and reduce support question for authors significantly.

With my last theme I tried to submit the theme zip file with the ”…-UNZIP-THIS-FILE.zip” in it, but it was renamed. Not sure why.

Perhaps this is something Envato should discuss to be implemented. Or at least make it obvious enough on the Download page for buyers that they MUST unzip the file they download.

After all first impressions are really important, and you don’t want to leave your/our clients with bad experience right from the start…

Regards

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fillerspace says

Maybe someone could write a plugin that downloads, unzips, and installs the theme

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GopalDasa says
internq7 said
One solution would be to add to the zip file name something in the lines of ”…-UNZIP-THIS-FILE.zip”.

+1

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fuelthemes says
GopalDasa said
internq7 said
One solution would be to add to the zip file name something in the lines of ”…-UNZIP-THIS-FILE.zip”.
+1

+1 as well. DEVS PLEASE DO THIS . Its frustrating to answer these kinds of help questions

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ThemesDepot says

I already do this , i add UNZIP -FIRST_packagename…. but they always upload the whole extracted folder or the whole package.

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indiapart says

In my opinion, that’s the buyers problem. I didn’t have such support questions UNTIL NOW ;) but if they come, I just will ignore them. We are not selling basic WordPress knowledge courses but premium themes. Not less, but also not more. I, as a buyer, don’t buy a car (usually ;) ) as long as I can not drive. So I don’t mind about this, anyway =)

Best regards, indiapart.

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GopalDasa says
indiapart said
In my opinion, that’s the buyers problem. I didn’t have such support questions UNTIL NOW ;) but if they come, I just will ignore them. We are not selling basic WordPress knowledge courses but premium themes. Not less, but also not more. I, as a buyer, don’t buy a car (usually ;) ) as long as I can not drive. So I don’t mind about this, anyway =) Best regards, indiapart.

Car and WP theme are not equal. Are they? You cant buy a car for $35. can you?

If you ignore the customers, then they will ignore your theme for next time! Wont they? they will. At least I will.

It may be common to get such queries when someone has high sales volume, but to avoid such queries, one can give some hint in the theme file name.

Care for clients, and they will care you! Karma! :-)

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indiapart says
GopalDasa said

Car and WP theme are not equal. Are they? You cant buy a car for $35. can you?

If you ignore the customers, then they will ignore your theme for next time! Wont they? they will. At least I will.

Right, they’re not equal. I would rather show the car buyer how to drive it (but not buy him a license, of course :D ) than to show how to install the theme, because I will get for the car so much more money (call me egoistic) than for this theme. Also, I don’t mind if these buyers will ignore me for next themes (it would be even better for me and them, if so). They, who don’t know how to install a WordPress Theme but buy one, won’t know also how to follow me here on TF anyway, so what.

Also, don’t forget please, that most Themes have a good documentation attached, where installation is explained anyway. Buyer is too lazy to read? Not my problem. I don’t care about karma in this case, sorry. If support questions are theme related and logically and I see, that buyer at least has read the docs before contacting I’m glad to help and do my best.

But, as I said, not in this (and, I must admit, some more cases, too) case.

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GopalDasa says

@indianpart – everyone has choice how they want to provide support! If you want to ignore to newbie buyers for a common problem then your choice! As TF is a freelancer marketplace, so there is nothing that can force you to do this and that!

Anyway, internq7 impressed me about how friendly he is with his support system, and that is the biggest reason for me to buy his u-design theme! Of course! I had no problem to install the theme, but as a common user, when someone is newbie and if they are trying hard to figure out the things and if they need basic help to understand something, then there should be help and it will generate the confident.

In fact, one does not know how to install the theme for today but it does not mean that he wont learn it forever! Of course! skills are developed as the time goes!

take care! :-)

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AndonDesign says
indiapart said
Also, don’t forget please, that most Themes have a good documentation attached, where installation is explained anyway. Buyer is too lazy to read? Not my problem.
Not a question of being lazy. To you may be obvious what to do with the zip package, but not to many people especially first time buyers. So, put yourself in their shoes…

The problem is that they cannot get to the Documentation, people have asked me “Where is the Documentation?...”.... So, I have to tell them that they need to extract the zip to get to the Documentation, hence back to my point … all these questions can be avoided…

When you sell a package of some sort it is your responsibility to make sure the client understands how to install it or what to do with it. They can’t read your mind.

There are other sites selling themes where the zip file you download after purchase is the actual theme, so people install it directly and it works for them, then they come to FT purchase a theme assuming the zip they get is the theme itself (because that’s what they’re use to) and they go to install it assuming it’s a standard for the industry. To my point, if you package something differently then you should let people know, will save yourself the headache and the bad user experience, and for Envato staff having to deal with people wanting a refund…

“You never get a second chance to make a good first impression…”

Regards

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