9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sanoo says

I bought JUST A FORUM but it does not have any instructions how to install it. I contact the author but he ignored me. I need my money back plz

1402 posts
  • Author had a File in a Mini Bundle
  • Has been a member for 4-5 years
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
  • United States
WebSmacker says

On the top, click Help and then Support Center. You can email support to request a refund.

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sanoo says

This is very frustrating, the worst experience I have. The author of JUST A FORUM needs to stop selling his items on this site if he cannot provide help

1402 posts
  • Author had a File in a Mini Bundle
  • Has been a member for 4-5 years
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
  • United States
WebSmacker says

I understand your frustration. Unfortunately support is not required. You are welcome to leave a comment on the item to warn other potential buyers if you wish…

731 posts
  • Elite Author
  • Attended a Community Meetup
  • Has been a member for 4-5 years
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Most Wanted Bounty Winner
+2 more
mordauk says

Support is completely optional for authors. Personally, I do not think any author should keep his/her items available if they are choosing not to provide support, but it is entirely up to them.

5391 posts
  • Australia
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
Australia says

1. What seems to be the issue, perhaps we can help.

2. Have you looked at Vanilla as an alternative.

3. I work with forums so happy to assist.

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sanoo says

[removed authors personal details – dtbaker]

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sanoo says

I would say don’t buy any of [author]. He has no time for support. His not answering his email either. And Envato takes too long to answer to tickets. I don’t think they should be in business if they dont have time to interracting with their customers

2957 posts
  • Australia
  • Community Moderator
  • Elite Author
  • Author had a Free File of the Month
  • Most Wanted Bounty Winner
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Contributed a Blog Post
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+10 more
dtbaker Volunteer moderator says

Hi Sanoo,

Support emails can take some time. It takes me up to 10 days to reply to my support emails, because I get so many.

Is there a readme file in your download? Is there a “help” folder or file in the download? Are you able to:

  1. unzip the download file to your desktop
  2. upload the files to a new folder on your website (eg: yourwebsite.com/my-forum/)
  3. tell us the names of the files/folders that were uploaded (eg: is there something called index.php or install.php?)

if you can provide those details to us here then the community would be more than happy to assist.

Thanks,
dtbaker

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sanoo says

I have already did that. It is not working. There’s no information on what platform srcipts I should install it. And This is so simple, why the author is not answering his email and does not provide any support whatsoever? Go to his page where JUST A FORUM is posted. Nice demo how the forum functions. But zero information how to install it. Go to other items, the other authors even provide videos how to install their items. Why [author name] does not have any information how to install his item?

Guess what? He does not take customers’concerns seriously. He is degrading the quality service of this site for not answering to his comments , emails and providing support. His miscommunication is a potential threat to decrease prospective buyers. Do u know how smooth it was going to be if he just said, hey what’s up, how can I help u? This is very frustrating for me. I don’t have time 4 that.

by
by
by
by
by
by