9 posts
  • 3 Years of Membership
  • Collector Level 1
sanoo
says

I bought JUST A FORUM but it does not have any instructions how to install it. I contact the author but he ignored me. I need my money back plz

1832 posts
  • Beta Tester
  • Trendsetter
  • United States
  • Copyright Ninja
+6 more
plugindistrict
says

On the top, click Help and then Support Center. You can email support to request a refund.

9 posts
  • 3 Years of Membership
  • Collector Level 1
sanoo
says

This is very frustrating, the worst experience I have. The author of JUST A FORUM needs to stop selling his items on this site if he cannot provide help

1832 posts
  • Beta Tester
  • Trendsetter
  • United States
  • Copyright Ninja
+6 more
plugindistrict
says

I understand your frustration. Unfortunately support is not required. You are welcome to leave a comment on the item to warn other potential buyers if you wish…

737 posts
  • Affiliate Level 7
  • Author Level 8
  • Collector Level 3
  • Top Monthly Author
+9 more
mordauk
says

Support is completely optional for authors. Personally, I do not think any author should keep his/her items available if they are choosing not to provide support, but it is entirely up to them.

5492 posts
  • 5 Years of Membership
  • Affiliate Level 1
  • Australia
  • Author Level 3
+5 more
Australia
says

1. What seems to be the issue, perhaps we can help.

2. Have you looked at Vanilla as an alternative.

3. I work with forums so happy to assist.

9 posts
  • 3 Years of Membership
  • Collector Level 1
sanoo
says

[removed authors personal details – dtbaker]

9 posts
  • 3 Years of Membership
  • Collector Level 1
sanoo
says

I would say don’t buy any of [author]. He has no time for support. His not answering his email either. And Envato takes too long to answer to tickets. I don’t think they should be in business if they dont have time to interracting with their customers

5441 posts
  • Author Level 11
  • Moderator
  • Winner
  • 6 Years of Membership
+20 more
dtbaker
Moderator
says

Hi Sanoo,

Support emails can take some time. It takes me up to 10 days to reply to my support emails, because I get so many.

Is there a readme file in your download? Is there a “help” folder or file in the download? Are you able to:

  1. unzip the download file to your desktop
  2. upload the files to a new folder on your website (eg: yourwebsite.com/my-forum/)
  3. tell us the names of the files/folders that were uploaded (eg: is there something called index.php or install.php?)

if you can provide those details to us here then the community would be more than happy to assist.

Thanks,
dtbaker

9 posts
  • 3 Years of Membership
  • Collector Level 1
sanoo
says

I have already did that. It is not working. There’s no information on what platform srcipts I should install it. And This is so simple, why the author is not answering his email and does not provide any support whatsoever? Go to his page where JUST A FORUM is posted. Nice demo how the forum functions. But zero information how to install it. Go to other items, the other authors even provide videos how to install their items. Why [author name] does not have any information how to install his item?

Guess what? He does not take customers’concerns seriously. He is degrading the quality service of this site for not answering to his comments , emails and providing support. His miscommunication is a potential threat to decrease prospective buyers. Do u know how smooth it was going to be if he just said, hey what’s up, how can I help u? This is very frustrating for me. I don’t have time 4 that.

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