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Australia says

Stop naming author, it isnt on mate.

I have offered to assist.

Dave has offered advice.

Does it occur to you, you may just be doing something wrong ?

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phpdude says

Sanoo,

What concerns me if that according to the item’s comments, you only asked the question 21 hours ago, and the author last commented on an item (not yours) 1 day ago. If you started this topic 12 hours ago, that means you only waited 9 hours!

It’s clear that he is active, but please don’t forget that this marketplace is worldwide (author may be sleeping whilst you are awake) and also that we are all human. Being that it’s a Monday, the author may have had other priorities to sort out before getting to yourself. I know it’s not nice to not hear from someone when you need help, but please don’t publicly bash an author via the item comments or forums because they didn’t reply within 9 hours. Just give them time and be patient.

Now, as other members have said. What in particular are you having difficulties with in regards to installing. Here are a few questions to help you out:

1. What have you tried so far, did you see any error messages?
2. Have you setup the database?
3. Were you given any SQL to run, have you run this?
4. Is there a configuration file at all (usually config.php)
5. Have you entered the host, username, password and database name into a config file?

According to the item’s description, it states: “Quick and easy installation. All you have to do is access one page and provide log-in information for an administrator” so it looks as though all you need to do is set up an empty database, upload the files, and access the URL , and an installer will take you through the rest.

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omarabid says

Support is optional, so only consider items where there is “Available support”. For me, I try to answer at 24/48hours. That is, if you are looking for instant support, then you should also see a label mentioning “Instant Support 24/24”.

Finally, there is a rate button; Just use it. There is no reason for this thread.

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robertnduati says

Sorry for the delay and check your email. Robert

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mordauk says

After reading your comments on the item, and the rest of this thread, this is by far the most inappropriate forum thread I’ve seen in a while. It’s still less than 36 hours since your first comment was posted. Be patient, please.

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Australia says

Congrats on your first forum post Robert :)

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dilab says

sometimes things are being so tough to us (authors).

do give some understanding to us.

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tennjd says

I have the same problem. Bought a plugin that doesn’t work. Been waiting a month for they guy to respond to comments. He comes on once to say he’s back in town and sending out an update in a few days. That was two weeks ago. Now no responses again.

It’s ridiculous that there are products for sale on here that don’t work, provide no support, and no communication at all.

There are many free plugins that work better than these plugins!

Rip off!

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kops says

There are many free plugins that work better than these plugins! Rip off!

They aren’t obligated to provide support and it takes 2 minutes to find out if they are actively supporting their item.

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