395 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+8 more
pixelgrade
says

Hey everyone,

We are progressing into getting someone to be part of our Support Team and help us produce even more great work. We thought we should reach out to this wonderful community with this position.

At this point in time we are only looking for 1 skilled person, capable of handling even the toughest questions from the buyers of our WordPress themes.

If you already have experience with handling other author’s support, that’s even better. We are looking for a skilled veteran for a long-term, paid position. We are not looking for an enthusiast who knows a little about WordPress and can just “help out”.

Interested? Cool. Here’s what happens now…

Please email me at george.olaru@pixelgrade.com with statements of your experience, expertise, enthusiasm, wage requirements and conditions. We look forward hearing from you!

Thanks,
George

395 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+8 more
pixelgrade
says

Bump…

210 posts Kita harus putus
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Made it to the Authors' Hall of Fame
  • Has been a beta tester for an Envato feature
  • Elite Author: Sold more than $75,000 on Envato Market
+4 more
biyanpasau
says

Sorry if this question is out of topic but I’m curious to know what’s the toughest question you ever had?

395 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+8 more
pixelgrade
says

I think it’s a mixture of an ‘impatient client’ + ‘newbie in wordpress’ + ‘refund claim’ + a feature request’ situation or similar :)

It’s more about ‘tough clients’ tickets that happen to buy our themes.

68 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
+4 more
nackle2k10
says

I think it’s a mixture of an ‘impatient client’ + ‘newbie in wordpress’ + ‘refund claim’ + a feature request’ situation or similar :) It’s more about ‘tough clients’ tickets that happen to buy our themes.

Refund claim is the toughest, especially for newbie that do not even know WordPress and hope the theme can do everything for them. When the theme does not work just like what they want it’s refund time.

395 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+8 more
pixelgrade
says

Exactly :)

Anyway – we almost find the right person for this position.

61 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah
Envato team
says

Wouldn’t a refund claim be a redirect to Envato Support at that point?

Refund claim is the toughest, especially for newbie that do not even know WordPress and hope the theme can do everything for them. When the theme does not work just like what they want it’s refund time.

395 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+8 more
pixelgrade
says

The position has been filled. Thank you all!

by
by
by
by
by
by