384 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

Hey everyone,

We are progressing into getting someone to be part of our Support Team and help us produce even more great work. We thought we should reach out to this wonderful community with this position.

At this point in time we are only looking for 1 skilled person, capable of handling even the toughest questions from the buyers of our WordPress themes.

If you already have experience with handling other author’s support, that’s even better. We are looking for a skilled veteran for a long-term, paid position. We are not looking for an enthusiast who knows a little about WordPress and can just “help out”.

Interested? Cool. Here’s what happens now…

Please email me at george.olaru@pixelgrade.com with statements of your experience, expertise, enthusiasm, wage requirements and conditions. We look forward hearing from you!

Thanks,
George

384 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

Bump…

206 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+4 more
biyanpasau says

Sorry if this question is out of topic but I’m curious to know what’s the toughest question you ever had?

384 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

I think it’s a mixture of an ‘impatient client’ + ‘newbie in wordpress’ + ‘refund claim’ + a feature request’ situation or similar :)

It’s more about ‘tough clients’ tickets that happen to buy our themes.

68 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
+4 more
nackle2k10 says

I think it’s a mixture of an ‘impatient client’ + ‘newbie in wordpress’ + ‘refund claim’ + a feature request’ situation or similar :) It’s more about ‘tough clients’ tickets that happen to buy our themes.

Refund claim is the toughest, especially for newbie that do not even know WordPress and hope the theme can do everything for them. When the theme does not work just like what they want it’s refund time.

384 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

Exactly :)

Anyway – we almost find the right person for this position.

60 posts Support Junkie
  • Located in United States
  • Has been part of the Envato Community for over 2 years
  • Member of the Envato Team
  • Helped protect Envato Market against copyright violations
+7 more
HeckSarah Envato team says

Wouldn’t a refund claim be a redirect to Envato Support at that point?

Refund claim is the toughest, especially for newbie that do not even know WordPress and hope the theme can do everything for them. When the theme does not work just like what they want it’s refund time.

384 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
pixelgrade says

The position has been filled. Thank you all!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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