315 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

Hey everyone,

We are progressing into getting someone to be part of our Support Team and help us produce even more great work. We thought we should reach out to this wonderful community with this position.

At this point in time we are only looking for 1 skilled person, capable of handling even the toughest questions from the buyers of our WordPress themes.

If you already have experience with handling other author’s support, that’s even better. We are looking for a skilled veteran for a long-term, paid position. We are not looking for an enthusiast who knows a little about WordPress and can just “help out”.

Interested? Cool. Here’s what happens now…

Please email me at george.olaru@pixelgrade.com with statements of your experience, expertise, enthusiasm, wage requirements and conditions. We look forward hearing from you!

Thanks,
George

315 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

Bump…

201 posts
  • Beta Tester
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Referred between 100 and 199 users
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
biyanpasau says

Sorry if this question is out of topic but I’m curious to know what’s the toughest question you ever had?

315 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

I think it’s a mixture of an ‘impatient client’ + ‘newbie in wordpress’ + ‘refund claim’ + a feature request’ situation or similar :)

It’s more about ‘tough clients’ tickets that happen to buy our themes.

67 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Indonesia
  • Microlancer Beta Tester
  • Referred between 10 and 49 users
  • Sold between 10 000 and 50 000 dollars
nackle2k10 says

I think it’s a mixture of an ‘impatient client’ + ‘newbie in wordpress’ + ‘refund claim’ + a feature request’ situation or similar :) It’s more about ‘tough clients’ tickets that happen to buy our themes.

Refund claim is the toughest, especially for newbie that do not even know WordPress and hope the theme can do everything for them. When the theme does not work just like what they want it’s refund time.

315 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

Exactly :)

Anyway – we almost find the right person for this position.

38 posts
  • Attended a Community Meetup
  • Grew a moustache for the Envato Movember competition
  • Envato Staff
  • Support Staff
  • Bought between 1 and 9 items
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Microlancer Beta Tester
  • Has been a member for 1-2 years
+1 more
HeckSarah Staff says

Wouldn’t a refund claim be a redirect to Envato Support at that point?

Refund claim is the toughest, especially for newbie that do not even know WordPress and hope the theme can do everything for them. When the theme does not work just like what they want it’s refund time.

315 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

The position has been filled. Thank you all!

by
by
by
by
by
by