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Frankonus says

Hi Themeforst,

Today I did a deposit and I purchased an wordpress theme. I wanna undo this? Is this possible? How can I do this?

Thanks!

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charlie4282 says

You can email support@envato.com but I think it is very unlikely especially the deposit side of things as there would be fees incurred in that

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FinalDestiny says

If you downloaded it, I don’t think they will give you the money back, unless the theme is bugged or not working

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scottwills Envato team says

Thanks so much Charlie and FD for helping Frank out, much appreciated!

Hi Frank, our Support Team would be delighted to assist you. Would you please contact them by opening a Support Ticket. Unfortunately, we’re unable to directly assist with these kind of questions in the forums. We’ll lock this thread but we look forward to talking to you via the support system. Thanks for understanding! :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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