788 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 5 years
+4 more
GravityDept
says

I’m not a WordPress developer, but I’m sick of seeing these threads and I guarantee WP authors are sick of support requests for this.

How can ThemeForest end this problem for good?

The floor is yours…

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says

One way I really thought of is create a false theme and dropping it in the main download folder with an alert saying you must extract it/ or run a script to extract and install itself

it works but I decided against it because it leaves a few extra files in the main zip which could end up confusing the user just as much when they first unzip, The other issue is if authors have PSD files etc it could just be to large for their servers to upload which causes other issues.

the only other way is if TF would be warning on the download page/ in the download email saying the files must be extracted first, but even then Im not sure it will stop the issue

121 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+8 more
2winFactor
says

Why doesn’t Themeforest just name the zip file something like:

themeforest-3102918-itemname-UNZIP-ME.zip

Seems like an easy solution?

Andre

267 posts What we do in life, echoes in eternity!
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Had an item that became a weekly top seller
+3 more
Prothemeus
says

Believe it or not, there will be users who don’t even read that part of the file.

3535 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Had an item that was trending
  • Located in United States
+13 more
sevenspark
Moderator
says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

1560 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+2 more
OriginalEXE
says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

+1 great idea!

54 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United Kingdom
Antech
says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

[SOLVED]

121 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Had an item that was trending
+8 more
2winFactor
says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

Yes, this is a great idea!

197 posts ThemePrince
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
+3 more
ThemePrince
says

+1

Let’s keep this thread on top untill we see the changes. :sunglasses:

Bump!

838 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Won a competition
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+10 more
wpbakery
says

sevenspark: great idea with multiple download options. +1 to that

by
by
by
by
by
by