686 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+3 more
GravityDept says

I’m not a WordPress developer, but I’m sick of seeing these threads and I guarantee WP authors are sick of support requests for this.

How can ThemeForest end this problem for good?

The floor is yours…

3430 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says

One way I really thought of is create a false theme and dropping it in the main download folder with an alert saying you must extract it/ or run a script to extract and install itself

it works but I decided against it because it leaves a few extra files in the main zip which could end up confusing the user just as much when they first unzip, The other issue is if authors have PSD files etc it could just be to large for their servers to upload which causes other issues.

the only other way is if TF would be warning on the download page/ in the download email saying the files must be extracted first, but even then Im not sure it will stop the issue

104 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

Why doesn’t Themeforest just name the zip file something like:

themeforest-3102918-itemname-UNZIP-ME.zip

Seems like an easy solution?

Andre

267 posts What we do in life, echoes in eternity!
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
Prothemeus says

Believe it or not, there will be users who don’t even read that part of the file.

3497 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

1506 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+2 more
OriginalEXE says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

+1 great idea!

54 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United Kingdom
Antech says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

[SOLVED]

104 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
  • Has sold $750,000+ on Envato Market
+5 more
2winFactor says

I think at this point we need to separate it all out. There should be several options (buttons on the Downloads screen)

1. Download theme (make it a shiny color)

2. Download documentation (or just make it available online)

3. Download full package (includes Theme + Docs + Sample Data + anything else)

This solves two issues: the old “style.css is missing I want a refund!!!” issue and the “where the hell is the documentation?!?” issue.

Yes, this is a great idea!

188 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+1 more
ThemePrince says

+1

Let’s keep this thread on top untill we see the changes. :sunglasses:

Bump!

834 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
+7 more
wpbakery says

sevenspark: great idea with multiple download options. +1 to that

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by