How can we follow Open Tickets at Support Center? Where is the link to see our previously opened tickets and ticket status?

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JoomlaTemplateDeveloper Recent Posts Threads Started
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  • Has been part of the Envato Community for over 3 years
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  • Sells items exclusively on Envato Market
  • Located in Turkey
JoomlaTemplateDeveloper says

May i ask very kindly how i can view the previously opened support tickets at support center?

I really do not believe in that there is no an interface to view the status of open tickets.

I am waiting for a 10 Minute Support Since 2 Days!

My Previous Forum Thread seems also removed.

If Envato is one of the biggest marketplace and when there is so much unemployment what is the reason that i am not getting a single answer from support?

Why does support center does not have an interface for us to follow our previously opened tickets?

Very Frustrated at my Second Purchase.

:(

810 posts
  • Has been part of the Envato Community for over 6 years
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  • Located in India
  • Sells items exclusively on Envato Market
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laranz says

You can view the previously opened in your mail inbox, if you want to re-open just hit reply and reply.

Well, there was an interface but now they removed for some security reasons, maybe they will be back.

Typically support takes some ~2 days to respond, according to the complexity of the question.. Try tweet your ID to twitter.com/envato_support if you have a twitter account.

Very Frustrated at my Second Purchase… If frustrated purchase, if you have any item(purchased file) related questions you should contact the author of the file.

:)

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JamiGibbs says

Hello JoomlaTemplateDeveloper,

We’ve responded to your support ticket. :) Thanks for your patience!

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JoomlaTemplateDeveloper Recent Posts Threads Started
5 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Turkey
JoomlaTemplateDeveloper says

Hi All,

first of all thanks for replies, information and suggestions.

my issue solved and i really hope to have a control panel for tickets.

thanks…..

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JoomlaTemplateDeveloper Recent Posts Threads Started
5 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Turkey
JoomlaTemplateDeveloper says

Very Frustrated at my Second Purchase… If frustrated purchase, if you have any item(purchased file) related questions you should contact the author of the file. :)
thanks for your answer and help.

Actually i am not frustrated the item but problem it is second time and i really not need.

ENVATO SUPPORT SOLVED THE ISSUE !!!! THANKS

810 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz says

Glad you got it fixed :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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