ThemeForest

How do I buy a theme?

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Maro2012 says

I a m supposed to make a deposit for over what the them cost and then any money that I put in my account is non-refundable?

Why don’t you have $1, $5, tabs or better yet pay the exact amount of the them you wish to buy?

3025 posts
  • Has been a member for 3-4 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
  • Envato Staff
+6 more
KingDog staff says

If you pay by PayPal you can buy the theme outright without making a deposit. You’ll just pay the $2 PayPal transaction fee. Thanks!

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Maro2012 says

Do you need a PayPal account?

3025 posts
  • Has been a member for 3-4 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
  • Envato Staff
+6 more
KingDog staff says

You’ll either need a PayPal account or a Credit Card you can use with PayPal.

http://support.envato.com/index.php?/Knowledgebase/Article/View/217/54/how-do-i-pay-for-items-on-the-marketplaces
9 posts
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Maro2012 says

Ok, now i messed up. It is the wrong theme. There was no way to verify your purchase on PP.

Can you swap it for me?

This is so frustrating!

330 posts
  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 1-2 years
PaddyTaylor says

You did not buy the theme directly right? You deposited funds first? Paypal would not verify the exact theme if you added funds to your account first. It would only verify the deposit to Themeforest

3025 posts
  • Has been a member for 3-4 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
  • Envato Staff
+6 more
KingDog staff says

You’ll want to contact Support right away if you purchased the wrong theme – http://support.envato.com/index.php?/Tickets/Submit

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Maro2012 says

I want to buy:

Enfinity Adaptive E commerce Portfolio WP theme by Pixedelic.

The one in my folder is Storefront.

Both are the same price.

Can you swap it?

Thanks.

3025 posts
  • Has been a member for 3-4 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
  • Envato Staff
+6 more
KingDog staff says

You’ll need to contact Support.

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Maro2012 says

How long do they take to respond?

I already contacted them.

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