5 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
GMantel says

Hello everyone!

I just purchase the Kassyopea full ecommerce-corporate theme. It downloads as a zip and contains several folders and zip files within that.

To upload a them to my Wordpress site, it asks for a zip file. When I attempt to upload this file, I receive an internal server error. I’m thinking this is because of the sub-zip files contained within the main zip.

Would someone please tell me which files Wordpress needs for the upload and if a separate (new) zip fiile should be created and uploaded?

Thank you so much for your guidance!

1950 posts Do the Needful
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
+10 more
JamiGibbs says

Zip the folder that’s ONLY the theme and then upload it to WordPress. You can also take a look at this screencast:

http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/
5 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
GMantel says
JamiGibbs said
Zip the folder that’s ONLY the theme and then upload it to WordPress. You can also take a look at this screencast: http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/

Jami,

Thanks. I don’t know if you work for ThemeForest or the designer of this theme, but the zip file I created for Kassyopea (Kassyopea 1.6.zip) which contains the style.css file along with several folders and hundreds of other files, would not upload to Wordpress. I received an error message and am still stuck.

Any assistance you can provide is appreciated.

Regards,

Glenn Mantel

1702 posts Building the Web.
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
  • Has sold $250,000+ on Envato Market
  • Had an item featured on Envato Market
+8 more
ZoomIt says

Upload the unpacked zip via FTP in your wordpress install / wp-content / themes

373 posts WordPress Guy
  • Has referred 1+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in Australia
+4 more
Japh says

Hi Glenn,

Usually the way authors package their themes is that once you unzip the file you downloaded, one of the ZIP files you see then is the theme itself, which you can upload to WordPress through the Install Themes -> Upload screen.

The exact name of the ZIP file you should use varies from theme to theme, so without seeing what files you have available to you within the main ZIP file you downloaded, I can’t be more specific than that.

One way to check though, is to unzip it first, and if it contains a folder with a style.css file in it, there’s a good chance that’s the one!

Good luck!

Japh

5 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
GMantel says

Thank you both for your responses. Unfortunately, nothing seemed to work.

As it turns out, for whatever reason, my web host seems to be the problem. I use iPage (www.iPage.com) Try as I might, I was unable to upload the theme via any method, directly to Wordpress. Nothing worked, Admin, cPanel, FTP , you name it.

FINALLY , I used FTP to upload the file from my hard drive directly to my web host (into my File Manager.) Once the theme was uploaded to my host file manager, I was able to activate the theme in Wordpress!

Please help spread the word that if one is having problems uploading third-party themes to Wordpress, it may be that they need to upload it to their web host instead and then simply activate the theme on Wordpress.

no-thumbnail
autotrimdesignsocal Recent Posts Threads Started
1 post
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
autotrimdesignsocal says

I tried to do the same thing and i am still not getting any results.. I use media temple. I downloaded the zip file into my file manager but it is not shiowing anywhere on my wordpress site. I don’t know what else to try..

3437 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says
autotrimdesignsocal said
I tried to do the same thing and i am still not getting any results.. I use media temple. I downloaded the zip file into my file manager but it is not shiowing anywhere on my wordpress site. I don’t know what else to try..

what exact zip are you trying to upload? and did you look at the link @jamigibbs posted?

373 posts WordPress Guy
  • Has referred 1+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in Australia
+4 more
Japh says
autotrimdesignsocal said
I tried to do the same thing and i am still not getting any results.. I use media temple. I downloaded the zip file into my file manager but it is not shiowing anywhere on my wordpress site. I don’t know what else to try..

Which directory are you uploading the theme to in your file manager?

If you’re uploading the correct file to the correct place, you should see the theme in your WordPress admin under Appearance -> Themes

Be careful to follow the instructions in the link @JamiGibbs posted above.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by