How do you do ( Authors ) if someone said he is a buyer but didn't have purchased badge?

167 posts
    Has sold $10,000+ on Envato Market Has collected 10+ items on Envato Market Has been part of the Envato Community for over 3 years Located in Europe
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Decneo says

For me I didn’t support him, I told him to login as a purchased account but he said he’d used that account at the office, for me the detail for login is only name and password why does he forget these?

Best regards, Decneo

273 posts
    Has referred 1+ members Has sold $40,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
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pebas says

^ Just clarify that he need to send trough you profile page message from account which he used to purchase your item and no problem for support, otherwise you are unable to recognize real buyers from fake buyers.

Anyway I tried to be nice always but sometime that is real art. :)

145 posts
    Has collected 1+ items on Envato Market Has been part of the Envato Community for over 2 years Sells items exclusively on Envato Market Located in Romania
PixFee says

Ask him for a screenshot of the purchased template !

316 posts
    Has referred 100+ members Has sold $40,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
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SuggeElson says
167 posts
    Has sold $10,000+ on Envato Market Has collected 10+ items on Envato Market Has been part of the Envato Community for over 3 years Located in Europe
+1 more
Decneo says

Thank you guys, I’m telling him to do that.

He also complain on my item comment.

cheers, Decneo

7289 posts
    Has been part of the Envato Community for over 5 years Has sold $40,000+ on Envato Market Sells items exclusively on Envato Market Located in Europe
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doru says

people will try to scam you. if he used an account at some office is not your fault.

you always need to verify if the buyer really purchased your item before offer support.

you are not obligated to provide support. Give support to who deserves and treat you with respect.

426 posts
    Has referred 1+ members Has sold $10,000+ on Envato Market Has collected 50+ items on Envato Market Sells items exclusively on Envato Market
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SimpleSites4U says

Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!

7289 posts
    Has been part of the Envato Community for over 5 years Has sold $40,000+ on Envato Market Sells items exclusively on Envato Market Located in Europe
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doru says

Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!

no. let the staff deal with this.

734 posts fifty_tons and CodingJack
    Has referred 1+ members Has sold $75,000+ on Envato Market and is now an Elite Author Has collected 1+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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50andJACK says

@ Decneo: contact support about his, that guy is a piece of work.

-Chris

426 posts
    Has referred 1+ members Has sold $10,000+ on Envato Market Has collected 50+ items on Envato Market Sells items exclusively on Envato Market
+2 more
SimpleSites4U says


Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!
no. let the staff deal with this.
Yeah, i came to that conclusion in the end
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