How do you do ( Authors ) if someone said he is a buyer but didn't have purchased badge?

173 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Sells items exclusively on Envato Market
Decneo
says

For me I didn’t support him, I told him to login as a purchased account but he said he’d used that account at the office, for me the detail for login is only name and password why does he forget these?

Best regards, Decneo

297 posts powerthemes.club
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Won a Most Wanted contest
+5 more
pebas
says

^ Just clarify that he need to send trough you profile page message from account which he used to purchase your item and no problem for support, otherwise you are unable to recognize real buyers from fake buyers.

Anyway I tried to be nice always but sometime that is real art. :)

145 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in Romania
PixFee
says

Ask him for a screenshot of the purchased template !

320 posts
  • Had an item that became a weekly top seller
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
+4 more
SuggeElson
says
173 posts
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Sells items exclusively on Envato Market
Decneo
says

Thank you guys, I’m telling him to do that.

He also complain on my item comment.

cheers, Decneo

8176 posts
  • Has sold $40,000+ on Envato Market
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Achieved the monthly Community Superstar Award
+8 more
doru
says

people will try to scam you. if he used an account at some office is not your fault.

you always need to verify if the buyer really purchased your item before offer support.

you are not obligated to provide support. Give support to who deserves and treat you with respect.

426 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Had an item that became a weekly top seller
+3 more
SimpleSites4U
says

Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!

8176 posts
  • Has sold $40,000+ on Envato Market
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Achieved the monthly Community Superstar Award
+8 more
doru
says

Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!

no. let the staff deal with this.

736 posts fifty_tons and CodingJack
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Became a Top 20 Author of the Month
+6 more
ant_farm
says

@ Decneo: contact support about his, that guy is a piece of work.

-Chris

426 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Had an item that became a weekly top seller
+3 more
SimpleSites4U
says


Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!
no. let the staff deal with this.
Yeah, i came to that conclusion in the end
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