How do you do ( Authors ) if someone said he is a buyer but didn't have purchased badge?

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Decneo says

For me I didn’t support him, I told him to login as a purchased account but he said he’d used that account at the office, for me the detail for login is only name and password why does he forget these?

Best regards, Decneo

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pebas says

^ Just clarify that he need to send trough you profile page message from account which he used to purchase your item and no problem for support, otherwise you are unable to recognize real buyers from fake buyers.

Anyway I tried to be nice always but sometime that is real art. :)

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PixFee says

Ask him for a screenshot of the purchased template !

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SuggeElson says
167 posts
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 3-4 years
  • Europe
  • Bought between 10 and 49 items
  • Exclusive Author
Decneo says

Thank you guys, I’m telling him to do that.

He also complain on my item comment.

cheers, Decneo

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+1 more
doru says

people will try to scam you. if he used an account at some office is not your fault.

you always need to verify if the buyer really purchased your item before offer support.

you are not obligated to provide support. Give support to who deserves and treat you with respect.

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SimpleSites4U says

Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!

7204 posts
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
+1 more
doru says

Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!

no. let the staff deal with this.

732 posts fifty_tons and CodingJack
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50andJACK says

@ Decneo: contact support about his, that guy is a piece of work.

-Chris

426 posts
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  • Bought between 50 and 99 items
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SimpleSites4U says


Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!
no. let the staff deal with this.
Yeah, i came to that conclusion in the end
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