For me I didn’t support him, I told him to login as a purchased account but he said he’d used that account at the office, for me the detail for login is only name and password why does he forget these?
Best regards, Decneo
^ Just clarify that he need to send trough you profile page message from account which he used to purchase your item and no problem for support, otherwise you are unable to recognize real buyers from fake buyers.
Anyway I tried to be nice always but sometime that is real art. 
Ask him for a screenshot of the purchased template !
Ask him for purchase code. Instruction: http://themeforest.net/forums/thread/simple-generic-envato-purchase-code-instructions/57593 Simple verifer via API : http://extras.envato.com/web-apps/envato-marketplace-purchase-verifier/
Thank you guys, I’m telling him to do that.
He also complain on my item comment.
cheers, Decneo
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
people will try to scam you. if he used an account at some office is not your fault.
you always need to verify if the buyer really purchased your item before offer support.
you are not obligated to provide support. Give support to who deserves and treat you with respect.
Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
SimpleSites4U said
Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!
no. let the staff deal with this.
@ Decneo: contact support about his, that guy is a piece of work.
-Chris
doru saidYeah, i came to that conclusion in the end
SimpleSites4U saidno. let the staff deal with this.
Wow! I was tempted to reply to this joker on your item as his attitude stinks imo!
