12 posts
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enpstudios says

I was wondering how Authors handle their customer’s questions/feedback on Themeforest? Do most authors use the Comment section that is provided or do you direct customer questions to your own Forum that you set up?

If you direct customers to your own forum, how can you tell if they have purchased your item? Is there an easy way to do this without having to cross-check the purchase code yourself?

Thank you.

414 posts Code Is Poetry
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gljivec says

Hi,

We use a theme that is sold here that is meant to be a knowledgebase, faq and a forum system all combined. For checking the licenses there is a plugin integrated that can be bought on Codecanyon. It is a good way of having everything in one place.

1002 posts It's in the pipeline!
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purethemes says

I use https://www.ticksy.com/ – it’s so easier to control support questions, but many users still ask questions in comments section or via email, and instead of sending them to ticksy I answer them using the same channel they have used. So I use 3 tools for that but it’s definietly time to change it – it’s not the best solution

791 posts
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laranz says
12 posts
  • Has been part of the Envato Community for over 5 years
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  • Located in United States
enpstudios says

Hi, We use a theme that is sold here that is meant to be a knowledgebase, faq and a forum system all combined. For checking the licenses there is a plugin integrated that can be bought on Codecanyon. It is a good way of having everything in one place.

This is a great idea! Thank you for sharing this. May I ask what theme you use?

12 posts
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  • Has collected 100+ items on Envato Market
  • Located in United States
enpstudios says

I use https://www.ticksy.com/ – it’s so easier to control support questions, but many users still ask questions in comments section or via email, and instead of sending them to ticksy I answer them using the same channel they have used. So I use 3 tools for that but it’s definietly time to change it – it’s not the best solution

This seems like a very handy tool. I am going to look into this further. Thank you!

414 posts Code Is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
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gljivec says

Not sure if I can post a link on the forums but feel free to contact me through my profile and I will post the link there.

791 posts
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laranz says

Not sure if I can post a link on the forums but feel free to contact me through my profile and I will post the link there.

You can post links, except self promoting ;)

414 posts Code Is Poetry
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  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
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gljivec says

We use http://themeforest.net/item/cheerapp-app-wordpress-bbpress-theme/2007363

This theme is excellent for support portal.

ProgressionStudios
ProgressionStudios Recent Posts Threads Started
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ProgressionStudios says
I found Vanilla Forums to be awesome. It is simplified and does the job for me: http://vanillaforums.org
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