12 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in United States
enpstudios
says

I was wondering how Authors handle their customer’s questions/feedback on Themeforest? Do most authors use the Comment section that is provided or do you direct customer questions to your own Forum that you set up?

If you direct customers to your own forum, how can you tell if they have purchased your item? Is there an easy way to do this without having to cross-check the purchase code yourself?

Thank you.

480 posts Code Is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Made it to the Authors' Hall of Fame
+7 more
gljivec
says

Hi,

We use a theme that is sold here that is meant to be a knowledgebase, faq and a forum system all combined. For checking the licenses there is a plugin integrated that can be bought on Codecanyon. It is a good way of having everything in one place.

1106 posts It's in the pipeline!
  • Has sold $750,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+6 more
purethemes
says

I use https://www.ticksy.com/ – it’s so easier to control support questions, but many users still ask questions in comments section or via email, and instead of sending them to ticksy I answer them using the same channel they have used. So I use 3 tools for that but it’s definietly time to change it – it’s not the best solution

819 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says
12 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in United States
enpstudios
says

Hi, We use a theme that is sold here that is meant to be a knowledgebase, faq and a forum system all combined. For checking the licenses there is a plugin integrated that can be bought on Codecanyon. It is a good way of having everything in one place.

This is a great idea! Thank you for sharing this. May I ask what theme you use?

12 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 100+ items on Envato Market
  • Located in United States
enpstudios
says

I use https://www.ticksy.com/ – it’s so easier to control support questions, but many users still ask questions in comments section or via email, and instead of sending them to ticksy I answer them using the same channel they have used. So I use 3 tools for that but it’s definietly time to change it – it’s not the best solution

This seems like a very handy tool. I am going to look into this further. Thank you!

480 posts Code Is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Made it to the Authors' Hall of Fame
+7 more
gljivec
says

Not sure if I can post a link on the forums but feel free to contact me through my profile and I will post the link there.

819 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says

Not sure if I can post a link on the forums but feel free to contact me through my profile and I will post the link there.

You can post links, except self promoting ;)

480 posts Code Is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Made it to the Authors' Hall of Fame
+7 more
gljivec
says

We use http://themeforest.net/item/cheerapp-app-wordpress-bbpress-theme/2007363

This theme is excellent for support portal.

ProgressionStudios
ProgressionStudios Recent Posts Threads Started
228 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Won a Most Wanted contest
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+10 more
ProgressionStudios
says
I found Vanilla Forums to be awesome. It is simplified and does the job for me: http://vanillaforums.org
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