385 posts
  • Elite Author
  • Trendsetter
  • Weekly Top Seller
  • Featured Author
+6 more
codenegar
says

I was on vacation in last 6 days, I didn’t have access to a reliable internet connection. I was just able to respond to customers questions at item comment section. I couldn’t give my regular free instant support.
Now I see I have 6 angry customers and 3 new one star ratings.
I think buyers don’t know giving support is optional and they expect online 247 support. This is not fair.
What do you do when you are on vacation? Do you think is it fair to get 1 star rating and negative comment just because of delay in free support?

1882 posts
  • Author Level 10
  • Elite Author
  • Featured Author
  • Trendsetter
+7 more
Anps
says

Welcome to everyone’s problem :)

3022 posts aspire to create - create to inspire
  • Author Level 9
  • Top Monthly Author
  • Elite Author
  • Weekly Top Seller
+14 more
Creattive
says

yup, general problem. Some write on their profile page when they are on vacation, but I doubt that many buyers read this.

But since everyone has the same problem – it is kind of fair again.

1565 posts
  • Affiliate Level 2
  • Author Level 5
  • Collector Level 2
  • Featured Author
+2 more
OriginalEXE
says

Hire a support assistant :)

2527 posts
  • 6 Years of Membership
  • Affiliate Level 2
  • Author Level 7
  • Beta Tester
+14 more
urbazon
says

yup, general problem. Some write on their profile page when they are on vacation, but I doubt that many buyers read this.

And that’s why people need a kind of “footer” or “header” or both fields to enter data which will be shown on every item page, instead of just on profile page. Been requested millions of times so far, but no news on it, like it’s a rocket science… :/

1001 posts
  • Elite Author
  • Author Level 9
  • Top Monthly Author
  • Trendsetter
+9 more
LCweb
says

Nice question. For me, being a one-man-corporate, the answer is -> no holidays :D

300 posts themesdepot.org
  • Trendsetter
  • Weekly Top Seller
  • Author Level 9
  • Elite Author
+8 more
ThemesDepot
says

Same problem here, i even had a buyer complaining for the lack of support during my holiday times and he even said that internet is 24h 7/7 always online, so i guess according to him all authors shouldn’t sleep, shouldn’t eat, shouldn’t have holidays.

Wow, i’ll be dead after 2 days.

274 posts World Director
  • Most Wanted Winner
  • Trendsetter
  • Weekly Top Seller
  • Elite Author
+9 more
dedalx
says

If you wan’t to will be Elite author you will not have any holidays all vacations. Even if you hire some “Help mans” they can’t answer all questions, submit item updates, etc. Only YOU (if you developed items) can give good help for your items.

No vacations, no holidays, no sleep :]

274 posts World Director
  • Most Wanted Winner
  • Trendsetter
  • Weekly Top Seller
  • Elite Author
+9 more
dedalx
says

Same problem here, i even had a buyer complaining for the lack of support during my holiday times and he even said that internet is 24h 7/7 always online, so i guess according to him all authors shouldn’t sleep, shouldn’t eat, shouldn’t have holidays. Wow, i’ll be dead after 2 days.

Hehehe, we are still alive! :)

1486 posts
  • Trendsetter
  • Most Wanted Winner
  • Author Level 5
  • Collector Level 4
+8 more
greenline
says


Same problem here, i even had a buyer complaining for the lack of support during my holiday times and he even said that internet is 24h 7/7 always online, so i guess according to him all authors shouldn’t sleep, shouldn’t eat, shouldn’t have holidays. Wow, i’ll be dead after 2 days.
Hehehe, we are still alive! :)

That’s the reason why, since February this year, I sleep 3-4 hours each night :) Like For LCweb, “being a one-man-corporate, the answer is -> no holidays” for me too.

by
by
by
by
by
by