378 posts
  • Had an item that became a weekly top seller
  • Made it to the Authors' Hall of Fame
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
+4 more
codenegar
says

I was on vacation in last 6 days, I didn’t have access to a reliable internet connection. I was just able to respond to customers questions at item comment section. I couldn’t give my regular free instant support.
Now I see I have 6 angry customers and 3 new one star ratings.
I think buyers don’t know giving support is optional and they expect online 247 support. This is not fair.
What do you do when you are on vacation? Do you think is it fair to get 1 star rating and negative comment just because of delay in free support?

1861 posts
  • Has referred 100+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+7 more
Anps
says

Welcome to everyone’s problem :)

2930 posts aspire to create - create to inspire
  • Had an item that became a weekly top seller
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Elite Author: Sold more than $75,000 on Envato Market
+13 more
Creattive
says

yup, general problem. Some write on their profile page when they are on vacation, but I doubt that many buyers read this.

But since everyone has the same problem – it is kind of fair again.

1554 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
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+2 more
OriginalEXE
says

Hire a support assistant :)

2486 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Interviewed on an Envato blog
+9 more
urbazon
says

yup, general problem. Some write on their profile page when they are on vacation, but I doubt that many buyers read this.

And that’s why people need a kind of “footer” or “header” or both fields to enter data which will be shown on every item page, instead of just on profile page. Been requested millions of times so far, but no news on it, like it’s a rocket science… :/

973 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+9 more
LCweb
says

Nice question. For me, being a one-man-corporate, the answer is -> no holidays :D

296 posts themesdepot.org
  • Had an item that became a weekly top seller
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a Most Wanted contest
+7 more
ThemesDepot
says

Same problem here, i even had a buyer complaining for the lack of support during my holiday times and he even said that internet is 24h 7/7 always online, so i guess according to him all authors shouldn’t sleep, shouldn’t eat, shouldn’t have holidays.

Wow, i’ll be dead after 2 days.

238 posts World Director
  • Won a Most Wanted contest
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
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+7 more
dedalx
says

If you wan’t to will be Elite author you will not have any holidays all vacations. Even if you hire some “Help mans” they can’t answer all questions, submit item updates, etc. Only YOU (if you developed items) can give good help for your items.

No vacations, no holidays, no sleep :]

238 posts World Director
  • Won a Most Wanted contest
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
+7 more
dedalx
says

Same problem here, i even had a buyer complaining for the lack of support during my holiday times and he even said that internet is 24h 7/7 always online, so i guess according to him all authors shouldn’t sleep, shouldn’t eat, shouldn’t have holidays. Wow, i’ll be dead after 2 days.

Hehehe, we are still alive! :)

1413 posts
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  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Pulled off some great moustache to raise money or awareness for Movember Australia
+7 more
greenline
says


Same problem here, i even had a buyer complaining for the lack of support during my holiday times and he even said that internet is 24h 7/7 always online, so i guess according to him all authors shouldn’t sleep, shouldn’t eat, shouldn’t have holidays. Wow, i’ll be dead after 2 days.
Hehehe, we are still alive! :)

That’s the reason why, since February this year, I sleep 3-4 hours each night :) Like For LCweb, “being a one-man-corporate, the answer is -> no holidays” for me too.

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