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LegitDesigns
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Not only keep in touch, but communicate during a project with them?

I myself try to have the person on MSN , or AIM i feel communication is quicker that way. If need be, I’ll use TeamViewer or something to show them what I mean, And for previews I’ll generally upload to my server a particular folder in which they can view all their files.

I know its probably not the best way, but i just want to hear some of the ways you guys/gals handle your clients.

- LD

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CreatingDrew
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Usually a combo of Skype, Email, and Basecamp (though I am not using BC as much anymore as trying to use my own solutions) :)

Edit – As for previews, I’ll usually setup a live preview subdomain or something of that nature for them to play with.

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LegitDesigns
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Usually a combo of Skype, Email, and Basecamp (though I am not using BC as much anymore as trying to use my own solutions) :) Edit – As for previews, I’ll usually setup a live preview subdomain or something of that nature for them to play with.

When you use skype do you use the Talking function or do you just IM them still? Or both?

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ryanmalin
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Generally, the less time and money a client is willing to invest the less personal and approachable I will be with them :) Big clients I speak to daily on the phone for an hour every evening (off the clock), and small clients I’ll just use MSN /Email and bill them for my time.

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CreatingDrew
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Usually a combo of Skype, Email, and Basecamp (though I am not using BC as much anymore as trying to use my own solutions) :) Edit – As for previews, I’ll usually setup a live preview subdomain or something of that nature for them to play with.
When you use skype do you use the Talking function or do you just IM them still? Or both?
Both, mainly just the text chat unless it is very detailed :)
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LegitDesigns
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Generally, the less time and money a client is willing to invest the less personal and approachable I will be with them :) Big clients I speak to daily on the phone for an hour every evening (off the clock), and small clients I’ll just use MSN /Email and bill them for my time.

What happens if they’re very picky and naggy about stuff. Email would take ages to try to get them what they want.

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furto
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IM would probably be best for this as you can quickly sort stuff out. If you use voice chat for someone who is picky and naggy, you may end up screaming down the mic at a client :P

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iKreateIt
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Email: to send stuff around or for details where I want a written statement so further down the road I can always digg it up and show them they actually wanted X or Z.

Phone: often time, many questions can be covered in a fraction of time by calling the clients, but I am very careful about this and usually set up calls by sending them an email and inviting them. I hate it if people call and don’t even ask if I have a minute but start whining about something right away (or chit chatting) without considering they are stealing my time.

Skype: I actually don’t use that much with clients and partners because they themselves are not that familiar with it. Surprisingly. But if they feel more comfy with other methods – client is king.

Dropbox: for sharing files like drafts, paperwork etc. Very useful if the client is an agency and you need to exchange data on a regular basis or work on the same file. Then Dropbox really helps to unclutter the mail inbox and keep track of versions.

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