12 posts
  • 4 Years of Membership
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worthapost
says

Hello everyone,

I am an envato author. My march withdrawal of around $3900 was returned to envato because of incomplete swift details (I withdrew via swift). Envato support confirmed that the amount has been returned to them. But problem is, it has been more than a month now since I provided my bank details again and again but I am not receiving payment in my account.

Has anyone experienced same issue before?? I am worried.

Thanks Regards

4379 posts
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Dzinc
says

Hi worthapost, have you replied to support with the concerns shared above? If you have, please post your support ID, so we can look into it promptly. Your patience is highly appreciated in this matter.

12 posts
  • 4 Years of Membership
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+3 more
worthapost
says

Hello,

Thanks for your prompt response.

Yes I have

BSW-713-81501

Initial message from envato informing me about payment returned. Ticket ID STB-131-31673. I provided full bank details. after that no reply.

I contacted again asking payment info. Ticket ID KMV-983-31997. I provided full bank details again. after that no reply.

My most recent ticked ID BSW-713-81501

I dont mean to bug envato. I just need to know how long will envato take to send payment so that I may feel assured.

Thanks Again warm Regards

4379 posts
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Dzinc
says

Hi again worthapost, you should be receiving a ticket reply shortly. If you need any additional help, support staff will be happy to assist. Once again, thanks for your patience and understanding.

30 posts
  • 2 Years of Membership
  • Collector Level 1
  • Helpful Hacker
  • Venezuela, Bolivarian Republic of
argenisferrer
says

Greetings,

A response was sent 5 days ago asking to please re-send your bank’s data. Could you please check your inbox/spam folder and send the information at your earliest convenience?

12 posts
  • 4 Years of Membership
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+3 more
worthapost
says

Hello,

I already replied to that message (see ticket id #ENT-219-80374). I have also received my april payment after that. Now March payment is still pending. Two days back Tom said that he will send my march payment in couple of days. He must be about to send March payment.

Thanks

12 posts
  • 4 Years of Membership
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  • Author Level 7
  • Collector Level 1
+3 more
worthapost
says

Hello,

any updates on march payment??

Thanks

30 posts
  • 2 Years of Membership
  • Collector Level 1
  • Helpful Hacker
  • Venezuela, Bolivarian Republic of
argenisferrer
says

Hi again, would you mind shooting another message to ticket ENT-219-80374? It is still opened and assign to Tom. I am sure if you shoot him a line, he will come back with an answer as soon as possible.

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