1 post
  • Has been part of the Envato Community for over 2 years
  • Has sold $5,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+2 more
bigmachine says

Hi all GR Authors,

Wonder if anyone else has come across this same issue. I have had a Presentation template successfully accepted into the marketplace, but I have noticed that the file has been placed into the wrong category. My file is a Keynote template but it has been placed into the Powerpoint category.

I’ve contacted reviewers and sent an email via the Graphic River contact page but I’ve had no response. I’m frustrated because I’m sure this is having a negative impact on exposure for my item.

Has anyone else experienced this problem and know how to resolve it?

Thanks guys. BM

1055 posts
  • Has sold $5,000+ on Envato Market
  • Located in United Kingdom
  • Has been a beta tester for an Envato feature
  • Helped several times protecting Envato Market against copyright violations
+5 more
Alexlasek says

the best and the fastest, in my opinion, option is simply edit your file and in message box ask your reviewer to change category.

You can also send a ticket to staff but it takes at least a week ;/

cheers alexlasek

413 posts
  • Has referred 100+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+2 more
mitdralla says

^^ +1

by
by
by
by
by
by