1 post
  • Has been part of the Envato Community for over 3 years
  • Has sold $5,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+2 more
bigmachine
says

Hi all GR Authors,

Wonder if anyone else has come across this same issue. I have had a Presentation template successfully accepted into the marketplace, but I have noticed that the file has been placed into the wrong category. My file is a Keynote template but it has been placed into the Powerpoint category.

I’ve contacted reviewers and sent an email via the Graphic River contact page but I’ve had no response. I’m frustrated because I’m sure this is having a negative impact on exposure for my item.

Has anyone else experienced this problem and know how to resolve it?

Thanks guys. BM

1126 posts
  • Located in United Kingdom
  • Has sold $10,000+ on Envato Market
  • Has referred 10+ members
  • Has collected 1+ items on Envato Market
+5 more
Alexlasek
says

the best and the fastest, in my opinion, option is simply edit your file and in message box ask your reviewer to change category.

You can also send a ticket to staff but it takes at least a week ;/

cheers alexlasek

416 posts
  • Has referred 100+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
+2 more
mitdralla
says

^^ +1

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