29 posts
  • Has collected 10+ items on Envato Market
  • Located in Argentina
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
aprjnet says

One question?! We need to support wordpress installations?!

296 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+4 more
cosmincotor says

One question?! We need to support wordpress installations?!

Support is not mandatory, but almost every author provides some type of support, either free for minor changes, or paid.

5325 posts The Dude Abides
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+9 more
CodingJack says

Tell him the exact location of the manual

+1

If the questions keep coming, ask him to send you an email from your profile page. This moves the conversation out of the comments section, which is good because 100 “how do I” comments from the same customer looks bad for poemtial customers and isn’t helpful to buyers looking for legitimate help in the comments either.

Then I’d probably just keep answering basic questions through email, and if anything gets too complex, just say, “this falls outside of the scope of what I provide for free support, but I could help you out on a freelance basis if you like” (or suggest freelance-switch if you don’t take on freelance). But if you do take on freelane, this is one of those situations that could turn into a nice freelance gig so definately keep the communication open and friendly.

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