Support frequently gets refund requests from WordPress theme buyers who believe that the theme which they have purchased is broken because they get a “Broken Theme/Stylesheet Missing WordPress” error when uploading or activating the theme on their WordPress installation.
These errors generally occur because the theme has been installed incorrectly.
Our moderator & support extraordinaire Drew (CreatingDrew) has created a really helpful screencast & article which clearly & simply explains how to solve this problem if you’re having problems.
You can find the full article & screencast here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
Share the news with your buyers if you’re an author!
Thank you for this, you’ve just saved my hours I’m getting a lot emails about this issue everyday.
Nice work, definitely going to save a lot of emails
Glad you guys like it, I hope it proves to be useful
Thank you Drew! I can’t tell you how many times I’ve answered that “issue”
Excellent addition Drew, Thank you so much!
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