- Microlancer Beta Tester
- Envato Staff
- Community Ambassador
- Has been a member for 3-4 years
- Attended a Community Meetup
- Bought between 50 and 99 items
- Was featured in a podcast
- Contributed a Blog Post
- Interviewed on the Envato Notes blog
Hi everyone!
Support frequently gets refund requests from WordPress theme buyers who believe that the theme which they have purchased is broken because they get a “Broken Theme/Stylesheet Missing WordPress” error when uploading or activating the theme on their WordPress installation.
These errors generally occur because the theme has been installed incorrectly.
Our moderator & support extraordinaire Drew (CreatingDrew) has created a really helpful screencast & article which clearly & simply explains how to solve this problem if you’re having problems.
You can find the full article & screencast here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
Share the news with your buyers if you’re an author! 
- Sold between 250 000 and 1 000 000 dollars
- Exclusive Author
- Author was Featured
- Item was Featured
- Has been a member for 4-5 years
- Bought between 50 and 99 items
- Referred between 200 and 499 users
Thank you for this, you’ve just saved my hours I’m getting a lot emails about this issue everyday.
Great job!!
- Envato Staff
- Reviewer
- Community Moderator
- Venezuela
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Microlancer Beta Tester
- Sold between 10 000 and 50 000 dollars
- Exclusive Author
Great job as always guys thanks a lot
- Microlancer Beta Tester
- Sold between 250 000 and 1 000 000 dollars
- Author was Featured
- Item was Featured
- Has been a member for 4-5 years
- Author had a File in an Envato Bundle
- Referred between 200 and 499 users
- Author had a Free File of the Month
Nice work, definitely going to save a lot of emails
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Glad you guys like it, I hope it proves to be useful 
- Author had a File in an Envato Bundle
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 4-5 years
- Referred between 1 and 9 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
Great, thanks a lot Drew.
- Sold between 250 000 and 1 000 000 dollars
- Referred between 500 and 999 users
- Envato Staff
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Author was Featured
- Support Staff
- Was featured in a podcast
Thank you Drew! I can’t tell you how many times I’ve answered that “issue”
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 4-5 years
- Referred between 50 and 99 users
- Sold between 50 000 and 100 000 dollars
- United States
Thank you Drew! I can’t tell you how many times I’ve answered that “issue”
+1
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Referred between 50 and 99 users
- Sold between 100 000 and 250 000 dollars
- Won a Competition
Excellent addition Drew, Thank you so much!
- Interviewed on the Envato Notes blog
- Microlancer Beta Tester
- Most Wanted Bounty Winner
- Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
- Author was Featured
- Bought between 100 and 499 items
- Referred between 500 and 999 users
- Won a Competition
Bookmark, bookmark, bookmark. I’ll be using this link in the future Can’t tell ya how many times I’m hit up for support for this issue.
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