Hi everyone!
Support frequently gets refund requests from WordPress theme buyers who believe that the theme which they have purchased is broken because they get a “Broken Theme/Stylesheet Missing WordPress” error when uploading or activating the theme on their WordPress installation.
These errors generally occur because the theme has been installed incorrectly.
Our moderator & support extraordinaire Drew (CreatingDrew) has created a really helpful screencast & article which clearly & simply explains how to solve this problem if you’re having problems.
You can find the full article & screencast here: http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/
Share the news with your buyers if you’re an author! 

