891 posts Envato Studio Communications Manager
  • Member of the Envato Team
  • Attended one of our Meetups around the world
  • Featured in the Envato Market Community podcast
  • Has been part of the Envato Community for over 6 years
+7 more
Jordan_M
Envato team
says

Hi everyone!

Support frequently gets refund requests from WordPress theme buyers who believe that the theme which they have purchased is broken because they get a “Broken Theme/Stylesheet Missing WordPress” error when uploading or activating the theme on their WordPress installation.

These errors generally occur because the theme has been installed incorrectly.

Our moderator & support extraordinaire Drew (CreatingDrew) has created a really helpful screencast & article which clearly & simply explains how to solve this problem if you’re having problems.

You can find the full article & screencast here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

Share the news with your buyers if you’re an author! :-)

184 posts
  • Power Elite Author: Sold more than $1M on Envato Market
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  • Has sold $1M+ on Envato Market and is now a Power Elite Author
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+7 more
stmcan
says

Thank you for this, you’ve just saved my hours :) I’m getting a lot emails about this issue everyday.

Great job!!

4478 posts ThemeForest Senior Reviewer
  • Has referred 1+ members
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  • Has collected 50+ items on Envato Market
  • Member of the Envato Team
+14 more
Ivor
Envato team
says

Great job as always guys thanks a lot :)

1666 posts Chris Robinson
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Located in United States
+13 more
contempoinc
says

Nice work, definitely going to save a lot of emails

2541 posts
  • Has referred 10+ members
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  • Located in United States
+9 more
CreatingDrew
says

Glad you guys like it, I hope it proves to be useful ;)

174 posts
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+3 more
nedalm1
says

Great, thanks a lot Drew.

:)

679 posts Cudazi
  • Became a Top 20 Author of the Month
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  • Elite Author: Sold more than $75,000 on Envato Market
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+13 more
cudazi
Envato team
says

Thank you Drew! I can’t tell you how many times I’ve answered that “issue” :)

206 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+4 more
mlando
says
Thank you Drew! I can’t tell you how many times I’ve answered that “issue” :)

+1

263 posts
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a competition
+6 more
der
says

Excellent addition Drew, Thank you so much!

922 posts
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
+15 more
MDNW
says

Bookmark, bookmark, bookmark. I’ll be using this link in the future :) Can’t tell ya how many times I’m hit up for support for this issue.

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