883 posts Envato Studio Communications Manager
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Jordan_M Envato team says

Hi everyone!

Support frequently gets refund requests from WordPress theme buyers who believe that the theme which they have purchased is broken because they get a “Broken Theme/Stylesheet Missing WordPress” error when uploading or activating the theme on their WordPress installation.

These errors generally occur because the theme has been installed incorrectly.

Our moderator & support extraordinaire Drew (CreatingDrew) has created a really helpful screencast & article which clearly & simply explains how to solve this problem if you’re having problems.

You can find the full article & screencast here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

Share the news with your buyers if you’re an author! :-)

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stmcan says

Thank you for this, you’ve just saved my hours :) I’m getting a lot emails about this issue everyday.

Great job!!

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Ivor Envato team says

Great job as always guys thanks a lot :)

1616 posts Chris Robinson
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contempoinc says

Nice work, definitely going to save a lot of emails

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CreatingDrew says

Glad you guys like it, I hope it proves to be useful ;)

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nedalm1 says

Great, thanks a lot Drew.

:)

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cudazi Envato team says

Thank you Drew! I can’t tell you how many times I’ve answered that “issue” :)

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mlando says
Thank you Drew! I can’t tell you how many times I’ve answered that “issue” :)

+1

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der says

Excellent addition Drew, Thank you so much!

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MDNW says

Bookmark, bookmark, bookmark. I’ll be using this link in the future :) Can’t tell ya how many times I’m hit up for support for this issue.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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