330 posts
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Has referred 10+ members
+2 more
squaredWeb
says

I’m very new to this, what if the theme doesn’t have a “www” folder, what do I look for?

Usually the folder you are looking for is either named “www” or just with the themename itself. In the rare case its named completely different just look in each of the folders and the one with a style.css file inside it is the one you have to upload.

163 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+6 more
starshade
says

Hi everyone!

Support frequently gets refund requests from WordPress theme buyers who believe that the theme which they have purchased is broken because they get a “Broken Theme/Stylesheet Missing WordPress” error when uploading or activating the theme on their WordPress installation.

These errors generally occur because the theme has been installed incorrectly.

Our moderator & support extraordinaire Drew (CreatingDrew) has created a really helpful screencast & article which clearly & simply explains how to solve this problem if you’re having problems.

You can find the full article & screencast here: http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/

Share the news with your buyers if you’re an author! :-)

I can’t find this video anymore. I have linked the buyers for years to that video but now it’s gone. Could anyone please point me to its location ?

1141 posts It's in the pipeline!
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Has sold $750,000+ on Envato Market
+9 more
purethemes
says

+1 where is it? it was the most important page from wiki ;)

822 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says
163 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+6 more
starshade
says
2468 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $100+ on Envato Market
  • Has referred 100+ members
  • Has been a beta tester for an Envato feature
+3 more
digitalimpact
says

Can a mod be so kind to update Jordan’s initial post with the correct link, please? :)

It’s the Envato page I Google the most, I figure I’m not the only one :P

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says

Can a mod be so kind to update Jordan’s initial post with the correct link, please? :) It’s the Envato page I Google the most, I figure I’m not the only one :P

or better yet have a developer throw the proper redirect on it so the old link will still work ;-)

EDIT : grammer fail

640 posts
  • Has referred more than 5000 members
  • Has sold $5M+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Had an item featured in a magazine
+12 more
Kriesi
says


Can a mod be so kind to update Jordan’s initial post with the correct link, please? :) It’s the Envato page I Google the most, I figure I’m not the only one :P
or better yet have a developer through the proper redirect on it so the old link will still work ;-)

+1

I need this link working :):)

3535 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Had an item that was trending
  • Located in United States
+13 more
sevenspark
Moderator
says

Original post/link updated :)

822 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says

EDIT : grammer fail

Yes “grammer” failed :P

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