41 posts
  • Has been part of the Envato Community for over 2 years
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  • Located in Ghana
RuebenAbankwah
says

Do you need to know everything to provide support for your items.I will like to know how developers over here go about theme support. Thanks in advance.

67 posts
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+3 more
oliverdionela
says

Do you need to know everything to provide support for your items.I will like to know how developers over here go about theme support. Thanks in advance.

You don’t really need to know everything but of course you need to know everything about your item. Buyers expect you to be the expert on it since it’s you who made it.

615 posts WordPress Gurus!
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+5 more
ThemeBeans
says

Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.

107 posts Cuong Tran
  • Elite Author: Sold more than $75,000 on Envato Market
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+2 more
withemes
says

Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.

I’m a newbie. :) When some customer wants something, I’ll consider it and question myself: “Do other customers need this feature?” If it’s very specific, I’ll refuse. If it’s general, I’ll update the theme. I can also learn so much from developing new features. :)

615 posts WordPress Gurus!
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+5 more
ThemeBeans
says


Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.
I’m a newbie. :) When some customer wants something, I’ll consider it and question myself: “Do other customers need this features?” If it’s very specific, I’ll refuse. If it’s general, I’ll update the theme. I can also learn so much from developing new features. :)

True, and sometimes I’ve done that code for another theme so I’ll grab it and send a snippet over, which a couple directions. I try to keep it clear that we do not perform theme customizations all over my support site – just in case. Eventually I want to roll out a customization business side of things but it’s a bit down the roadmap at the moment. Some authors do that though.

41 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in Ghana
RuebenAbankwah
says

Thanks for your views guys :)

394 posts
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+5 more
pixelgrade
says

Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.

+1 Customers need to understand that an hour of dedicated work from a professional developer is costly.

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