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RuebenAbankwah says

Do you need to know everything to provide support for your items.I will like to know how developers over here go about theme support. Thanks in advance.

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oliverdionela says

Do you need to know everything to provide support for your items.I will like to know how developers over here go about theme support. Thanks in advance.

You don’t really need to know everything but of course you need to know everything about your item. Buyers expect you to be the expert on it since it’s you who made it.

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ThemeBeans says

Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.

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withemes says

Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.

I’m a newbie. :) When some customer wants something, I’ll consider it and question myself: “Do other customers need this feature?” If it’s very specific, I’ll refuse. If it’s general, I’ll update the theme. I can also learn so much from developing new features. :)

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ThemeBeans says


Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.
I’m a newbie. :) When some customer wants something, I’ll consider it and question myself: “Do other customers need this features?” If it’s very specific, I’ll refuse. If it’s general, I’ll update the theme. I can also learn so much from developing new features. :)

True, and sometimes I’ve done that code for another theme so I’ll grab it and send a snippet over, which a couple directions. I try to keep it clear that we do not perform theme customizations all over my support site – just in case. Eventually I want to roll out a customization business side of things but it’s a bit down the roadmap at the moment. Some authors do that though.

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RuebenAbankwah says

Thanks for your views guys :)

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pixelgrade says

Don’t afraid to say no as well. You will have buyers who want customization (rather than bug fixes/adjustments) and you should have a distinct line where too much is too much. Otherwise you’ll be spending all your time providing free valuable development hours – not support hours.

+1 Customers need to understand that an hour of dedicated work from a professional developer is costly.

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