1616 posts AEdorde.com - After Effects Projects
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dorde
says

I can’t find how to login and how to see my old tickets. Page with ticket list was http://support.envato.com/index.php?/Tickets/ViewList but now there is no login form.
About one week ago login form was in top right corner http://envato-knowledgebase.s3.amazonaws.com/News%20Posts/Support%20Screenshot.jpg , but where is it now?
I found this http://support.envato.com/index.php?/Live/Base/UserLostPassword/Index for password recover. And this for registration http://support.envato.com/index.php?Base/UserRegistration/Register but how to login?

Thanks.

4088 posts After Effects Templates
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miseld
says

Same problem, I contacted already Travis and he say he will forward my message to support. Guess we both have the same problem.

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bluenila
says

I posted a Query in support before 15 days. But have not received any reply yet.

1616 posts AEdorde.com - After Effects Projects
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+8 more
dorde
says

I’m afraid for my security. Check out source view-source:http://support.envato.com/index.php in 79th row I can see my password. :/
So even if envato let us to login again, never login on public computers.

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KingDog
Envato team
says

Looks like the login system for Support is going to be removed for the time being. I guess there was several issues with logging in as you described so they’ve decided to go back to updating tickets via email like previously. You still may be able to access the login system if you have it bookmarked, but it’s been disabled now. Thanks!

1616 posts AEdorde.com - After Effects Projects
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 1000+ members
  • Has been part of the Envato Community for over 5 years
+8 more
dorde
says

Thanks for answer KingDog. But there wasn’t page only for login. Login form was in upper right corner as small popup or something like that, not separated page.

6654 posts
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KingDog
Envato team
says

Thanks for answer KingDog. But there wasn’t page only for login. Login form was in upper right corner as small popup or something like that, not separated page.

Trying refreshing your browser cache. It was still there for me until I did that :)

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TanyDi
says

minutes before i tried to login but i couldn’t find how ….. i’ve got a few old tickets and now i don’t know how to see them….. any solution ?

38 posts
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louispeluso
says

they save their most evil captchas for customer support. i once spent two hours trying (fruitlessly) to log on to COMPLAIN about the captchas. i will never shut up about this.

38 posts
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louispeluso
says


Thanks for answer KingDog. But there wasn’t page only for login. Login form was in upper right corner as small popup or something like that, not separated page.
Trying refreshing your browser cache. It was still there for me until I did that :)

i decided to refresh my search for vendors who listen to their customers and refreshing my efforts to scream from the rooftops about my issue with envato’s captcha.

i now maintain a minimal amount of money and only buy from here when there is no other choice.

envato needs to refresh its attitude towards its customers and its relationship w reality. not only does captcha not prevent spam, it has been proven to alienate customers.

i will refresh my decision to whine about this at every opportunity when envato refreshes its treatment of me. without buyers ur authors will starve.

you would not believe how many people have contacted me in support of my crusade.. in fact its about to turn into a full blown website. i am that angry.

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