1586 posts AEdorde.com - After Effects Projects
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 1000+ members
  • Has been part of the Envato Community for over 5 years
+9 more
dorde says

I can’t find how to login and how to see my old tickets. Page with ticket list was http://support.envato.com/index.php?/Tickets/ViewList but now there is no login form.
About one week ago login form was in top right corner http://envato-knowledgebase.s3.amazonaws.com/News%20Posts/Support%20Screenshot.jpg , but where is it now?
I found this http://support.envato.com/index.php?/Live/Base/UserLostPassword/Index for password recover. And this for registration http://support.envato.com/index.php?Base/UserRegistration/Register but how to login?

Thanks.

4011 posts After Effects Templates
  • Contributed a free file of the month
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has collected 100+ items on Envato Market
+10 more
miseld says

Same problem, I contacted already Travis and he say he will forward my message to support. Guess we both have the same problem.

124 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+3 more
bluenila says

I posted a Query in support before 15 days. But have not received any reply yet.

1586 posts AEdorde.com - After Effects Projects
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 1000+ members
  • Has been part of the Envato Community for over 5 years
+9 more
dorde says

I’m afraid for my security. Check out source view-source:http://support.envato.com/index.php in 79th row I can see my password. :/
So even if envato let us to login again, never login on public computers.

6110 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Looks like the login system for Support is going to be removed for the time being. I guess there was several issues with logging in as you described so they’ve decided to go back to updating tickets via email like previously. You still may be able to access the login system if you have it bookmarked, but it’s been disabled now. Thanks!

1586 posts AEdorde.com - After Effects Projects
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 1000+ members
  • Has been part of the Envato Community for over 5 years
+9 more
dorde says

Thanks for answer KingDog. But there wasn’t page only for login. Login form was in upper right corner as small popup or something like that, not separated page.

6110 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Thanks for answer KingDog. But there wasn’t page only for login. Login form was in upper right corner as small popup or something like that, not separated page.

Trying refreshing your browser cache. It was still there for me until I did that :)

1142 posts
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Has referred 100+ members
+2 more
TanyDi says

minutes before i tried to login but i couldn’t find how ….. i’ve got a few old tickets and now i don’t know how to see them….. any solution ?

38 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 500+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
louispeluso says

they save their most evil captchas for customer support. i once spent two hours trying (fruitlessly) to log on to COMPLAIN about the captchas. i will never shut up about this.

38 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 500+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
louispeluso says


Thanks for answer KingDog. But there wasn’t page only for login. Login form was in upper right corner as small popup or something like that, not separated page.
Trying refreshing your browser cache. It was still there for me until I did that :)

i decided to refresh my search for vendors who listen to their customers and refreshing my efforts to scream from the rooftops about my issue with envato’s captcha.

i now maintain a minimal amount of money and only buy from here when there is no other choice.

envato needs to refresh its attitude towards its customers and its relationship w reality. not only does captcha not prevent spam, it has been proven to alienate customers.

i will refresh my decision to whine about this at every opportunity when envato refreshes its treatment of me. without buyers ur authors will starve.

you would not believe how many people have contacted me in support of my crusade.. in fact its about to turn into a full blown website. i am that angry.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by