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CalzoHoudini
says

Hello.

I recently purchased an item from Audio Jungle and rated the item with 4 stars which in my opinion is a great rating. I purchased the item because it matched another item from Video Hive that I purchased.

I have since received numerous abusive emails from the seller because I gave their item 4 out of 5 stars when in my opinion I’m entitled to rate the item as I see fit and 4 out of 5 isn’t a bad rating. The audio fit the project I was working on but it’s genuinely not a perfect 5 star item. Apparently I’m not allowed to give my opinion of the item even though the seller has offered their items for sale to the general public which automatically opens you up to fair and justified criticism.

I didn’t leave any feedback or criticism on the item, I simply gave it 4 stars but I certainly don’t expect to get abusive emails from a seller for doing so. Would you expect Tim Cook from Apple to give you abuse because you only gave an iPhone 4 out of 5 stars?

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contrastblack
Envato team
says

Hello.

I recently purchased an item from Audio Jungle and rated the item with 4 stars which in my opinion is a great rating. I purchased the item because it matched another item from Video Hive that I purchased.

I have since received numerous abusive emails from the seller because I gave their item 4 out of 5 stars when in my opinion I’m entitled to rate the item as I see fit and 4 out of 5 isn’t a bad rating. The audio fit the project I was working on but it’s genuinely not a perfect 5 star item. Apparently I’m not allowed to give my opinion of the item even though the seller has offered their items for sale to the general public which automatically opens you up to fair and just criticism.

I didn’t leave any feedback or criticism on the item, I simply gave it 4 stars but I certainly don’t expect to get abusive emails from a seller for doing so. Would you expect Tim Cook from Apple to give you abuse because you only gave an iPhone 4 out of 5 stars?

Hey CalzoHoudini,

Please be so kind as to write to us via http://support.envato.com
You can also send me the Ticket ID via my profile page. This is not acceptable, and by all means, should be reported.

Thank you.

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doru
says

This is not acceptable, and by all means, should be reported.

exactly!

authors now can see who rate the item but this type of behavior should not be tolerated else we get back to anonymous ratings with all the problems that we had then

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ThemeWisdom
says

Oh… This is unacceptable! Authors should use this new cool feature to improve their items and try to help clients more to get better ratings not revenging…

It’s a shame… :S

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Joonique_Sound
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authors now can see who rate the item but this type of behavior should not be tolerated else we get back to anonymous ratings with all the problems that we had then

Huh? I only see “anonymous” on my reviews..

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ThemeWisdom
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Huh? I only see “anonymous” on my reviews..

You can only see it on new ratings…

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Parallelus
says

It may be a nice side effect of the new ratings system that we discover these “bad” authors and have a chance to prune the marketplace. Behavior like this should never be acceptable, from an author or buyer, and I expect Envato would treat both cases equally.

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Art-of-Sound
says

Before judging what is acceptable you should know the whole story.
It was me, but my message wasn’t abusive. The buyer gave a 4 stars rating with reason “Item quality”, so I wrote him that the item has a preview so you know exactly what you get, therefore If the item quality is not good enough for you, why do you buy it instead looking for something you’re completely satisfied with? I always was puzzled by why people rate images and audio tracks less then 5 stars, so when finally I had a chance to ask a buyer I did it – what’s wrong about that? The buyer replied that giving 5 stars would mean that it is perfect and nothing is perfect. So I said that I pity such attitude and rating something that has a preview file less than 5 stars is foolish, because what he rates here is nothing but his choice and advised him leaving the rating blank if he finds difficult being positive and supportive. As a response the buyer rated the item with 1 star. If this is not the abuse of the rating system I don’t know what it is, and he’s reporting me for abuse?!

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FlossieWood
says

The thing with the Audiojungle and the Iphone analogy is that with an Iphone you can’t necessarily see what you are getting, and therefore after using the phone for a while you are only then able to assess it properly.

I do find it strange when a track has been purchased in AJ and then receives anything other than 5 stars, why would anyone want to choose a track for a project that after listening they feel merits anything other than 5 stars? Carry on searching until you find a 5 star track....!!!

I think this is why ratings are redundant here, who can honestly say that any track on AJ is ‘perfect’ – there is always room for improvement with any composition. However, this is the yardstick by which the buyer has rated AOS’s item. Quite innocently it has to be said. By this same measurement therefore, no track on AJ should receive 5 stars – I think only babies are perfect!

Something is not clear, I think, with the ratings system.

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doru
says

I need to be more clear. The behavior I’m referring to is contacting a buyer because he rate one of your item.

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