5561 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

I’ll pass it on to the Giant Heads :)

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+9 more
quickandeasy Moderator says

I know very little about how email works, but we use Mandrill for our transactional emails.

All of our site’s emails get sent via Mandrill and I noticed today that support requests sent via the contact form on our site, (which go via Mandrill to ZenDesk) are getting lost in the abyss of cyberspace.

Mandrill was reporting them as ‘Delivered’ but they were never getting lodged as tickets. I’ve contacted their support for help as things were working fine.

Maybe it’s something Mandrill have changed, rather than Envato.

Edit: When sending via my contact form straight to my Gmail account, it works fine. Anything that seems to involve forwarding and auto-replies seems to get lost.

Edit2: When sending straight to the email address that forwards to ZenDesk, it works fine, it just seems to not work when sent via Mandrill.

I don’t know if any of this will help, but it seems that there’s a common denominator.

3103 posts
  • Located in Australia
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Helped several times protecting Envato Market against copyright violations
+16 more
dtbaker Moderator says

anyone figured out how to get envato contact form autoreplies working again in gmail?

3446 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

anyone figured out how to get envato contact form autoreplies working again in gmail?

Sadly, no. I’m wondering if the Google Mail API might provide an opportunity for a solution. Had a quick look through the docs and nothing is jumping out at me, though.

973 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
aaranmcguire says

Correct me if I’m wrong but are you just trying to send a email back to the user to say where to get support or something, if so you may be able to do a cron to go into googles mail server (IMAP) and then get the email information eg, from or reply-to and then send them a email that way?

Maybe I’m thinking of something else I’m not sure… and If that works and you need it instant, you can sign up to mandrill to manage your incoming email and then you could make an API type thing where mandrill pipe all the emails to x address to a php application.

Let me know if any of that helps.

3446 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

I’ll pass it on to the Giant Heads :)

Any word from those Giant Heads? :)

5561 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+12 more
KingDog Envato team says

Not yet :) The ticket still needs to be assigned to the proper Giant Head.

509 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Located in Australia
  • Has been part of the Envato Community for over 2 years
+1 more
justinfrench Envato team says

The appropriate Giant Head (Charlie) is looking into this right now.

11 posts
  • Has been part of the Envato Community for over 4 years
  • Located in Australia
  • Has sold $100+ on Envato Market
  • Has collected 1+ items on Envato Market
+1 more
charliesome says

I’ve tweaked the mailer so that it now sends out emails with a Reply-To header.

Let us know if that helps :)

2030 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Provided great feedback to improve the user experience on Envato Market
  • Interviewed on an Envato blog
+9 more
revaxarts says

I’ve tweaked the mailer so that it now sends out emails with a Reply-To header. Let us know if that helps :)

Doesn’t work here. :(

Auto responder get send to the “Return-Path” which is also used for bounces. Reply to only works from the mail client. If there’s no “Return-Path” in the header the “Sender” will be used.

In previous version you have sent via an Envato server and the “Return-Path” was the users email address

by
by
by
by
by
by