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elenakriegner says

Hello, I downloaded a Template and have the files on my computer. I tried a lot of things to open it and use it somehow. I also tried it trough wordpress. I downloaded the wordpress programm, and I can’t even install that.Tan i tried to log in on the wordpress homepage and upload the file somehow. I could really need some help. Thank you

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Dzinc says

Hi Elena, welcome to ThemeForest. I see here you’ve purchased a WordPress theme, so first things first, have you successfully installed WordPress?

If not, please take a moment to read the Famous 5-Minute Install. Once WordPress is successfully installed, we can move on to the theme.

To install a theme, please follow the steps below, or watch the video on this page.

  1. Download the final zip file from your downloads page.
  2. Unzip the final zip file; you should now have a final download folder.
  3. Do NOT upload the final download folder. Open up the final download folder.
  4. Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  5. Upload ONLY the theme folder to your “wp-content/themes” folder
  6. Login to your WordPress admin panel and activate the theme.

If you need any additional assistance, don’t hesitate to ask! Good luck.
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BarbieFischer says

The video is not helpful as there is no “Add New” button on the Admin: Appearance: Theme page in WordPress.

The instructions are not helpful either as I cannot locate the “wp-content/themes” folder. Please assist or tell me how to get my money back.

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squaredWeb says

The video is not helpful as there is no “Add New” button on the Admin: Appearance: Theme page in WordPress. The instructions are not helpful either as I cannot locate the “wp-content/themes” folder. Please assist or tell me how to get my money back.

Then you probably are trying to use a theme from here on wordpress.com That unfortunately wont work, since they dont allow you to use your own themes. In order to use a theme from here you will have to go to wordpress.org, download WordPress from there and use it on your own hosting.

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BarbieFischer says

Is there any way to return my purchase? I just wasted my money, because our organization is not in a position to pay for outside hosting. We wanted a nice theme to use instead of the crappy WordPress ones they offer.

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squaredWeb says

Is there any way to return my purchase? I just wasted my money, because our organization is not in a position to pay for outside hosting. We wanted a nice theme to use instead of the crappy WordPress ones they offer.

Well, you can always contact the envato support team (http://support.envato.com/) but in case you already downloaded the theme your chances of getting a refund are pretty slim due to the nature of digital products.

Also, depending on the amount of traffic your organisation has on their website, somewhat decent hosting plans start at around 6$/month, maybe you can look into that in case you wont get a refund.

Good luck either way.

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